Customer Service Advisor: Energy Solutions Specialist

Energy Assets Group; Darwen; Remote; GBP 26,000 - 27,000; Full time

Job summary

Energy Assets Group in Darwen is seeking a Customer Service Advisor to be the friendly first point of contact for customers, including major energy suppliers. You will manage queries from start to finish, log enquiries, and support the improvement of customer journeys through collaboration with internal teams.

The role requires a calm, organized approach in a high-volume environment with strong communication skills.

Qualifications

• Experience in customer service or customer-facing roles is desirable.
• Strong communication in writing and speaking.
• Ability to stay calm and organised in high-volume environments.
• Detail-oriented with a commitment to high-quality service.
• Collaborative mindset and respectful team approach.

Responsibilities

• Act as a key point of contact for customers, representing Energy Assets professionally and confidently.
• Resolve customer queries via phone and email, ensuring a smooth experience.
• Log and track enquiries, providing a clear single point of contact.
• Work with internal teams to escalate and resolve issues appropriately.
• Support reporting and analysis to help the business decide.
• Participate in team meetings and continuous improvement initiatives.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organisation

Teamwork

Job description

Energy Assets Group in Darwen is seeking a Customer Service Advisor to be the friendly first point of contact for customers, including major energy suppliers. You will manage queries from start to finish, log enquiries, and support the improvement of customer journeys through collaboration with internal teams.

The role requires a calm, organized approach in a high-volume environment with strong communication skills.