Customer Service Advisor

Energy Assets; Darwen; On-site; GBP 21,000 - 28,000; Full time

Job summary

Energy Assets in Darwen is seeking a Customer Service Advisor to join our growing team. You’ll be the friendly, professional first point of contact for customers including major energy suppliers and partners. You’ll help ensure interactions reflect our high standards.

The role focuses on solving queries, logging enquiries, and collaborating with internal teams. We value clear communication, empathy, and accuracy, and offer opportunities to develop within the Group.

Qualifications

• Experience in a customer service or customer-facing role.
• Confident and friendly communication style, both written and verbal.
• Strong problem-solving skills and ownership over your work.
• Excellent attention to detail and pride in delivering high-quality service.
• Ability to stay organized in a fast-paced, high-volume environment.
• Collaborative mindset and respectful teamwork.

Responsibilities

• Be the first point of contact for customers.
• Resolve queries via phone and email.
• Handle complex situations with empathy and sound judgment.
• Log and track enquiries with a single point of contact.
• Escalate issues to internal teams when needed.
• Maintain accuracy and clear communication in systems.
• Suggest ideas to improve efficiency, service quality and customer journey.
• Support reporting and analysis to inform decisions.
• Participate in team meetings, training and improvement initiatives.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Job description

At Energy Assets, we don’t just deliver essential multi-utility and metering services - we build trusted partnerships that power communities and shape a more sustainable future. Our people are at the heart of everything we do, and we’re proud to create a workplace where Respect, Innovation, Empowerment, Teamwork and Integrity guide how we work every day.

We’re now looking for a Customer Service Advisor to join our growing team in Darwen. If you thrive on helping others, enjoy problem-solving, and want to be part of a business that values your contribution, this could be the perfect next step in your career.

The Role

As a Customer Service Advisor, you’ll be the friendly and professional first point of contact for our customers — including major energy suppliers, directly contracted partners, and individual clients. You’ll play a vital role in ensuring every interaction reflects the high standards and trusted reputation of Energy Assets.

What You’ll Be Doing

• Acting as a key point of contact for customers, representing Energy Assets professionally and confidently
• Resolving customer queries efficiently via phone and email, ensuring a smooth and positive experience
• Managing complex or challenging situations with honesty, empathy, and sound judgement
• Logging and tracking enquiries accurately, giving customers a clear single point of contact
• Working closely with internal teams to ensure issues are escalated and resolved appropriately
• Using our systems to maintain high standards of accuracy, communication, and workflow
• Contributing ideas to improve efficiency, service quality, and the overall customer journey
• Supporting reporting and analysis to help the business make informed decisions
• Taking part in team meetings, training, and continuous improvement initiatives

What We’re Looking For

• Experience in a customer service or customer-facing role (desirable, but not essential)
• A confident and friendly communication style, both written and verbal
• Strong problem-solving skills and a sense of ownership over your work
• Excellent attention to detail and pride in delivering high‑quality service
• The ability to stay organised and calm in a fast‑paced, high‑volume environment
• A collaborative mindset and a positive, respectful approach to teamwork

Why Join Energy Assets?

• Be part of a respected, growing organisation in the energy and utilities sector
• Work in a supportive, inclusive team that values your ideas and development
• Gain exposure to a diverse customer base and industry‑leading services
• Opportunities to grow your skills, knowledge, and career within the Group
• A workplace culture built on trust, collaboration, and continuous improvement
• If you’re passionate about delivering outstanding service and want to build a rewarding career with a forward‑thinking organisation, we’d love to hear from you.