Customer Service Advisor

Exertis (UK) Ltd.; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Ongoing training

Career progression opportunities

Supportive team environment

Job summary

Certas Energy is seeking a Customer Sales & Service Advisor to deliver exceptional customer experiences while driving sales through consultative engagement and cross-selling across fuels and related products.

You will handle inbound enquiries, identify customer needs, and support new customer acquisition, contributing to a high-performing, safety-conscious team within a national network.

Qualifications

• Proven experience in telephone sales, upselling and cross-selling.
• Strong customer service and communication skills.
• Ability to build rapport and handle objections confidently.
• Target-driven and results-focused approach.
• Excellent organisational and prioritisation skills.

Responsibilities

• Handle inbound customer enquiries via phone, email, webchat and other channels.
• Use a consultative sales approach to identify customer needs and recommend relevant products and services.
• Maximise sales opportunities through cross-selling, upselling and new customer acquisition activities.
• Negotiate within guidelines to improve conversion rates and profitability.
• Support fuel and ancillary product sales campaigns and prospecting initiatives.
• Achieve sales, service and performance targets while maintaining high-quality customer experience.
• Resolve customer complaints efficiently within agreed service levels.
• Accurately record customer interactions, quotations, enquiries and sales activity on company systems.

Skills

Telephone sales

Upselling

Cross-selling

Customer service

Communication skills

Rapport building

Objection handling

Target-driven

Organisational skills

Prioritisation

Education

GCSE Maths and English

Job description

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At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

How you’ll power our business as a Customer Service Advisor

Are you passionate about delivering great customer service andidentifyingthe right solutions for customers?We'relooking for a Customer Sales & Service Advisor to join our team, helping customers through a consultative sales approach while delivering an outstanding customer experience.

In this role, you'll maximise sales opportunities through inbound customer interactions, using your communication and relationship-building skills to understand customer needs, recommend suitable products and services, and support new customer acquisition. You'll play a key role in driving sales performance, increasing customer satisfaction and ensuring every customer interaction reflects our commitment to excellence.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

What you’llbe doing

• Handling inbound customer enquiries via phone, email, webchatand other communication channels.
• Using a consultative sales approach to identify customer needs and recommend relevant products and services.
• Maximisingsales opportunities through cross-selling,upsellingand new customer acquisition activities.
• Negotiating within agreed guidelines to improve conversion rates and profitability.
• Supporting fuel and ancillary product sales campaigns and prospecting initiatives.
• Achieving sales,serviceand performance targets whilemaintaininga high-quality customer experience.
• Resolving customer complaints efficiently and within agreed service levels.
• Accurately recording customer interactions, quotations,enquiriesand sales activity on company systems.

What we’llneed from you

• Proven experience in telephone sales,upsellingand cross-selling.
• Strong customer service and communication skills.
• Ability to build rapport and handle objections confidently.
• Target-driven and results-focused approach.
• Excellentorganisationalandprioritisationskills.
• GCSEMathsand English (or equivalent).

Why join CertasEnergy?

AtCertasEnergy, our people are key to our success. We are committed to creating a safe,inclusiveand supportive environment where everyone can thrive and develop their career.

What you’llget from us

• Opportunity to join the UK's largest independent fuel distributor.
• Ongoing training,coachingand development.
• Career progression opportunities within DCC Energy.
• Supportive and collaborative team environment.

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.