Customer Service Advisor - Energy

AF (The AF Group); Norwich; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

8% employer pension contribution

26 days holiday per annum

Birthday off as extra holiday

Free lunch daily

AF Membership

Life assurance (2 x salary)

Private Health Insurance (optional)

Discounted gym membership

Cycle to work scheme

Salary Sacrifice car scheme

Hybrid working (1 day WFH per week)

Free onsite parking

Job summary

AF (The AF Group) is seeking an Energy Specialist in Norwich to act as the trusted contact for Members, suppliers and colleagues. You’ll manage energy contracts, validate invoices, and deliver excellent member service throughout the energy journey.

Join a collaborative team to develop energy industry knowledge and drive continuous improvements. Hybrid working, with a focus on accuracy, communication and proactive problem-solving.

Qualifications

• Experience in energy supply management, customer service or business development.
• Excellent written and verbal communication and relationship-building.
• Strong organisational and time management skills with attention to detail.
• Proficient in Microsoft Office and digital systems, with the ability to manage multiple priorities.

Responsibilities

• Manage onboarding and ongoing administration of electricity and gas supply contracts.
• Build relationships with Members, suppliers and partners to deliver excellent service.
• Process, validate and resolve queries on utility invoices and billing.
• Support new business activities by preparing quotations, contracts and onboarding.
• Maintain accurate records and ensure systems are up to date.
• Identify opportunities to improve processes and contribute to service improvements.
• Collaborate with colleagues to achieve team objectives and provide outstanding member support.

Skills

Experience in energy supply management

Customer service

Business development

Excellent communication skills

Strong organisational skills

Time management

Attention to detail

Microsoft Office

Digital systems proficiency

Problem-solving

Tools

Microsoft Office

Digital systems

Job description

Are you highly organised, customer-focused and passionate about delivering exceptional service?

We're looking for an Energy Specialist to join our Team. This is an exciting opportunity to play a key role in supporting our Members throughout their entire energy supply journey, from securing new contracts and managing energy portfolios to validating invoices and delivering excellent Member service.

If you're looking for a varied role where your attention to detail, communication skills and commercial awareness will make a real difference, we'd love to hear from you.

About the Role

As an Energy Specialist, you'll be the trusted point of contact for Members, suppliers and colleagues, ensuring energy supplies are managed efficiently from contract acceptance through to ongoing account management.

You'll support new business opportunities, coordinate supply activities, validate energy invoices, resolve billing queries and help ensure our Members receive outstanding service and maximum value from their energy procurement arrangements.

Working within a collaborative and supportive team, you'll have the opportunity to develop your knowledge of the energy industry while contributing to continuous improvements across the business.

What You'll Be Doing

As an Energy Specialist, you'll play a key role in supporting our Members throughout their energy journey by:

• Managing the onboarding and ongoing administration of electricity and gas supply contracts.
• Building strong relationships with Members, suppliers and industry partners to deliver excellent customer service.
• Processing, validating and resolving queries relating to utility invoices and billing.
• Supporting new business activities by preparing quotations, contracts and Member onboarding.
• Maintaining accurate records and ensuring systems are kept up to date.
• Identifying opportunities to improve processes and contribute to continuous service improvements.
• Working collaboratively with colleagues to achieve team objectives and deliver outstanding member support.

What We're Looking For

We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience, alongside;

• Experience in energy supply management, customer service or business development.
• Excellent communication skills, both written and verbal, with an ability to build positive relationships with colleagues and Members.
• Strong organisational and time management skills.
• Outstanding attention to detail.
• Confidence using Microsoft Office and digital systems.
• The ability to manage multiple priorities while maintaining accuracy.
• A proactive approach with excellent problem-solving skills, taking pride in your work.

Why work with us?

Salary: Up to £28,000 per annum, depending on experience

Hours: 37.5 per week, Monday to Friday

We believe in recognising the great work our people do and creating an environment where everyone can thrive, including offering:

• 8% employer pension contribution
• 26 days holiday per annum, plus bank holidays. This rises with each years’ service by an additional day, up to 4 extra days
• Have your birthday off as an extra days holiday, if it falls on your working day
• Free lunch daily from our onsite Café
• AF Membership (giving discounts at hundreds of retailers and suppliers)
• Life assurance (2 x salary)
• Private Health Insurance (available as an optional employee‑paid benefit)
• Discounted gym membership
• Cycle to work scheme
• Salary Sacrifice car scheme
• Hybrid working (1 day working from home per week)
• Free onsite parking