Customer Sales Advisor

Exertis (UK) Ltd.; Warrington; On-site; GBP 22,000 - 30,000; Full time

Job summary

Certas Energy in Warrington is seeking a Customer Sales & Service Advisor to deliver outstanding customer experiences while identifying solutions for customers. You will handle inquiries across phone, email and web chat, applying a consultative sales approach to understand needs and recommend suitable products.

Join the UK's largest independent fuel distributor and contribute to driving sales, improving customer satisfaction and supporting campaigns.

Qualifications

• Proven experience in telephone sales, upselling and cross-selling.
• Strong customer service and communication skills.
• Ability to build rapport and handle objections confidently.
• Target-driven and results-focused approach.
• Excellent organisational and prioritisation skills.
• GCSE Maths and English (or equivalent).

Responsibilities

• Handle inbound customer enquiries via phone, email, web chat and other channels.
• Use a consultative sales approach to identify customer needs and recommend products/services.
• Maximise sales through cross-selling, upselling and new customer acquisition.
• Negotiate within guidelines to improve conversion and profitability.
• Support fuel and ancillary product sales campaigns and prospecting.
• Achieve sales, service and performance targets with high-quality customer experience.
• Resolve customer complaints efficiently within service levels.
• Accurately recording customer interactions, quotations and sales activity.

Skills

Telephone sales

Upselling

Cross-selling

Customer service

Communication

Rapport building

Objection handling

Organisational skills

Prioritisation

Education

GCSE Maths and English

Tools

CRM software

Job description

Select how often (in days) to receive an alert:

At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

How you’ll power our business as a Customer Sales & Service Advisor

Are you passionate about delivering great customer service andidentifyingthe right solutions for customers?We'relooking for a Customer Sales & Service Advisor to join our team, helping customers through a consultative sales approach while delivering an outstanding customer experience.

In this role, you'll maximise sales opportunities through inbound customer interactions, using your communication and relationship-building skills to understand customer needs, recommend suitable products and services, and support new customer acquisition. You'll play a key role in driving sales performance, increasing customer satisfaction and ensuring every customer interaction reflects our commitment to excellence.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

What you’ll be doing

Handling inbound customer enquiries via phone, email, web chat and other communication channels.

Using a consultative sales approach to identify customer needs and recommend relevant products and services.

Maximising sales opportunities through cross-selling, upselling and new customer acquisition activities.

Negotiating within agreed guidelines to improve conversion rates and profitability.

Supporting fuel and ancillary product sales campaigns and prospecting initiatives.

Achieving sales, service and performance targets while maintaining a high-quality customer experience.

Resolving customer complaints efficiently and within agreed service levels.

Accurately recording customer interactions, quotations, enquiries and sales activity on company systems.

What we’ll need from you

Proven experience in telephone sales, upselling and cross-selling.

Strong customer service and communication skills .

Ability to build rapport and handle objections confidently.

Target-driven and results-focused approach.

Excellent organisational and prioritisation skills.

GCSE Maths and English (or equivalent).

Why join Certas Energy?

AtCertasEnergy, our people are key to our success. We are committed to creating a safe,inclusiveand supportive environment where everyone can thrive and develop their career.

What you’ll get from us

Opportunity to join the UK's largest independent fuel distributor.

Ongoing training, coaching and development.

Career progression opportunities within DCC Energy.

Supportive and collaborative team environment.

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.