Energy Support Social Worker — Empathetic Case Leader

Octopus Energy; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Octopus Energy is seeking a passionate Social Worker to support customers and colleagues. The role is primarily office-based to ensure availability of support when needed, with on-site work across multiple offices including London and other cities.

The ideal candidate holds a Social Work Degree with registration in Social Work England, plus substantial post-qualifying experience. ASYE, Practice Educator qualification, and AMHP background are highly valued.

Qualifications

• Social Work Degree and current registration with Social Work England.
• ASYE completed or in progress, post-qualifying experience preferred.
• Practice Educator qualification is highly desirable.
• Experience in adult social care and awareness of mental health practice.
• Ability to use initiative and build rapport with colleagues and customers.
• Willingness to travel to different locations and drive if needed.

Responsibilities

• Conduct assessments and support plans and refer to local authorities when appropriate, recognizing safeguarding concerns.
• Assess needs to consider ability to pay and advise on best course of action to support the customer.
• Signpost customers to sources of help and offer relevant support packages.
• Carry out customer follow-ups to ensure cases reach resolution.
• Collaborate with other agencies and make referrals where appropriate.
• Keep updated with industry best practices and regulatory guidelines.
• Provide ongoing dynamic support to energy specialists.

Skills

Empathy

Communication

Initiative

Rapport building

Education

Social Work Degree

Registration with Social Work England

ASYE (Assessed & Supported Year of Employment)

Practice Educator qualification

Approved Mental Health Practitioner (AMHP)

Job description

Octopus Energy is seeking a passionate Social Worker to support customers and colleagues. The role is primarily office-based to ensure availability of support when needed, with on-site work across multiple offices including London and other cities.

The ideal candidate holds a Social Work Degree with registration in Social Work England, plus substantial post-qualifying experience. ASYE, Practice Educator qualification, and AMHP background are highly valued.