Energy Support Social Worker — Empathetic Case Leader

Octopus Energy

Greater London

On-site

GBP 32,000 - 42,000

Full time

14 days+
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Job summary

Octopus Energy is seeking a passionate Social Worker to support customers and colleagues. The role is primarily office-based to ensure availability of support when needed, with on-site work across multiple offices including London and other cities.

The ideal candidate holds a Social Work Degree with registration in Social Work England, plus substantial post-qualifying experience. ASYE, Practice Educator qualification, and AMHP background are highly valued.

Qualifications

  • Social Work Degree and current registration with Social Work England.
  • ASYE completed or in progress, post-qualifying experience preferred.
  • Practice Educator qualification is highly desirable.
  • Experience in adult social care and awareness of mental health practice.
  • Ability to use initiative and build rapport with colleagues and customers.
  • Willingness to travel to different locations and drive if needed.

Responsibilities

  • Conduct assessments and support plans and refer to local authorities when appropriate, recognizing safeguarding concerns.
  • Assess needs to consider ability to pay and advise on best course of action to support the customer.
  • Signpost customers to sources of help and offer relevant support packages.
  • Carry out customer follow-ups to ensure cases reach resolution.
  • Collaborate with other agencies and make referrals where appropriate.
  • Keep updated with industry best practices and regulatory guidelines.
  • Provide ongoing dynamic support to energy specialists.

Skills

Empathy
Communication
Initiative
Rapport building

Education

Social Work Degree
Registration with Social Work England
ASYE (Assessed & Supported Year of Employment)
Practice Educator qualification
Approved Mental Health Practitioner (AMHP)

Job description

Octopus Energy is seeking a passionate Social Worker to support customers and colleagues. The role is primarily office-based to ensure availability of support when needed, with on-site work across multiple offices including London and other cities.

The ideal candidate holds a Social Work Degree with registration in Social Work England, plus substantial post-qualifying experience. ASYE, Practice Educator qualification, and AMHP background are highly valued.

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