Energy Support Social Worker

Octopus Energy; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Octopus Energy is seeking a passionate Social Worker to support customers and colleagues. The role is primarily office-based to ensure availability of support when needed, with on-site work across multiple offices including London and other cities.

The ideal candidate holds a Social Work Degree with registration in Social Work England, plus substantial post-qualifying experience. ASYE, Practice Educator qualification, and AMHP background are highly valued.

Qualifications

• Social Work Degree and current registration with Social Work England.
• ASYE completed or in progress, post-qualifying experience preferred.
• Practice Educator qualification is highly desirable.
• Experience in adult social care and awareness of mental health practice.
• Ability to use initiative and build rapport with colleagues and customers.
• Willingness to travel to different locations and drive if needed.

Responsibilities

• Conduct assessments and support plans and refer to local authorities when appropriate, recognizing safeguarding concerns.
• Assess needs to consider ability to pay and advise on best course of action to support the customer.
• Signpost customers to sources of help and offer relevant support packages.
• Carry out customer follow-ups to ensure cases reach resolution.
• Collaborate with other agencies and make referrals where appropriate.
• Keep updated with industry best practices and regulatory guidelines.
• Provide ongoing dynamic support to energy specialists.

Skills

Empathy

Communication

Initiative

Rapport building

Education

Social Work Degree

Registration with Social Work England

ASYE (Assessed & Supported Year of Employment)

Practice Educator qualification

Approved Mental Health Practitioner (AMHP)

Job description

We're looking for a passionate, empathetic and experienced Social Worker to join our team to help support both customers and colleagues. The role is primarily office based in order to ensure support to our customers and team members is available when needed.

Octopus is working with a range of customers who come to us from diverse backgrounds and with a unique range of needs. Our energy specialists, who speak every day with our customers, are managing a range of complex, often challenging, conversations and situations.

We are looking for a qualified social worker with significant experience of working in a fast paced environment. Who is comfortable with the unknown and with approaching each situation with curiosity and empathy. We want a social worker who is approachable and who is keen to support our energy specialists, who will in turn will be supporting our customers.

This role is based on-site, at any one of our offices:

• coventry
• leicester
• manchester
• london
• brighton

What you'll do

• Work with a range of customers who have various needs. There will be an expectation to conduct assessments and support plans and refer to local authorities where appropriate, ensuring we are recognising any safeguarding concerns
• Conduct needs assessment and therefore consider their ability to pay and make recommendations on the best course of action of how to support this customer best
• Signpost the customer to sources of help and proactively offer / recommend appropriate support packages that are available
• Carry out customer follow-ups so that individual cases can be followed through to resolution
• Work with other agencies and where appropriate, make relevant referrals
• Keep updated with industry best practices and regulatory guidelines.
• Offer ongoing dynamic support to our energy specialists

What you'll need

• Social Work Degree and current registration with Social Work England.
• Ideally, a minimum of 5 yearspost qualifying Social Work experience (or equivalent level of experience working within a similar sector). ASYE required.
• Practice Educator qualification is highly desired.
• Experience working within the adult social care sector. Ideally, with a good understanding or experience of working within a mental health team (we are particularly interested to hear from Approved Mental Health Practitioners).
• We're looking for someone that can use their own initiative to tackle a range of sensitive customer scenarios to deliver great outcomes.
• An ability to build rapport and trust with your colleagues in order to ensure tailored support.
• Be comfortable using your Social Worker skills and applying them to a new industry.
• Preferred :a driver with access to a car / willing to occasionally travel to different locations

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your