Energy Storage Support Engineer – Italy Travel

BYD EUROPE; Hounslow; On-site; GBP 42,000 - 62,000; Full time

Job summary

BYD Europe headquartered in London is seeking an experienced after-sales technical support specialist for residential energy storage products. The role focuses on resolving issues, maintaining customer relationships, and providing technical training for Italian customers.

You will assist with product problem solving, gather market feedback, and coordinate spare parts with the warehouse. Willingness to travel within Italy and occasional international trips is required.

Qualifications

• Industry experience: more than 2 years in residential energy storage or small-scale commercial and industrial energy storage.
• Preferred backgrounds: solar energy storage, electrical engineering, etc.
• Technical knowledge: familiar with home hybrid drives, PCS, batteries, and integrated systems; basic electrical knowledge and problem solving.
• Regulatory understanding: aware of local residential energy storage regulations.
• Sales knowledge: understanding of major sales networks and key customer information in Italy; ability to promote to installers.
• Travel willingness: able to travel within Italy as needed and occasional trips to other countries around Italy.

Responsibilities

• After-sales technical support: resolve issues during use of home energy storage products to ensure normal operation in Italy.
• Maintain customer relationships: communicate with customers, capture needs and feedback, and handle complaints.
• Product problem solving: assist local after-sales team in analyzing and resolving product quality problems; follow up on resolutions.
• Technical training and guidance: provide local customers with training on product use, repair, and maintenance.
• Feedback and suggestions: collect market feedback and provide input for new product R&D and strategy planning.
• Spare parts management: coordinate with warehouse to ship spare parts and repair damaged parts.

Skills

After-sales

Energy storage

Electrical knowledge

Travel readiness

Job description

BYD Europe headquartered in London is seeking an experienced after-sales technical support specialist for residential energy storage products. The role focuses on resolving issues, maintaining customer relationships, and providing technical training for Italian customers.

You will assist with product problem solving, gather market feedback, and coordinate spare parts with the warehouse. Willingness to travel within Italy and occasional international trips is required.