Energy Storage Technical Support Engineer

BYD EUROPE; Hounslow; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Private healthcare

Company van (business use)

6% workplace pension

25 days holiday + bank holidays

Travel time paid

Laptop provided

Job summary

BYD Europe is seeking a Technical Support Engineer to cover the UK, performing preventative maintenance, troubleshooting and warranty repairs on energy storage units across client sites. The role reports to the UK Regional Aftersales Manager and involves start-up, commissioning and remote diagnostics.

Applicants should hold NVQ Level 3 or equivalent in electrical/electro-mechanical disciplines, have prior maintenance experience, a full UK driving licence, CSCS, and basic IT skills.

Qualifications

• NVQ Level 3 or equivalent in electrical/electro-mechanical discipline.
• Previous electrical or multi-skilled maintenance experience.
• Basic IT skills (Word/Outlook/Excel)
• CSCS card is required to work on site.

Responsibilities

• Maintain BYD Energy Storage Systems with annual checks and reactive works.
• Provide phone support and remote diagnostics to customers.
• Carry out start-up, commissioning and on-site servicing at client sites.
• Record daily job logs and timesheets; travel to various sites as required.

Skills

Electrical maintenance

IT basics

Problem solving

Safety minded

Education

NVQ Level 3 or equivalent (electrical/electro-mechanical)

Tools

Remote desktop

Diagnostics software

Job description

About The Role

Engineers required for the entire UK region. BYD is seeking Technical Support Engineer to cover various energy storage site locations across the UK. This role is responsible for reporting to the UK Regional Aftersales Manager. The Technical Support Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on BYD energy storage units across various client locations within the UK.

Tasks & Typical duties / responsibilities

• Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works
• Responsible for working in a safe manner at all times
• Provide phone support and remote diagnostics to customers
• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips
• Troubleshoot equipment located at customer sites
• Perform start-up and commissioning services at customer locations (SAT)
• Assist the in-house system engineering group in product development and/or project work
• Provide suggestions based on field experience, to improve the products
• Prepare and perform customer training at BYD as well as at customer facilities (if required)

Essential Requirements

• NVQ Level 3 or higher equivalent qualification in an electrical/ electro-mechanical discipline
• Previous electrical or multi-skilled maintenance experience
• A current full clean UK driving licence (manual license)
• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)
• CSCS card is required to work on site
• Right to Work in the UK

Additional Experience (not essential)

• C&G 2391-5 Test & Inspect or equivalent
• BS7671 18th Edition
• Previous HVAC training and F-Gas qualification
• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols
• Working knowledge of power electronics / inverters / converters / generators / PLCs
• Second language Mandarin/Cantonese/Xiang would be an advantage

Other requirement

• This role involves travelling to different sites which have been categorised regionally but the occasional overnight stay may be required

We offer

• Competitive salary based on experience and qualification
• All travel time paid (door to door)
• Overtime at 1.5x (including travel time)
• Generous holiday allowance (25 days plus bank holidays)
• Private healthcare
• 6% Workplace pension
• Full training, company van (business use only), sim card, fuel card and laptop will be provided
• Team building events and employee learning opportunities

About BYD UK and BYD Energy Storage

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of Energy Storage Systems. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.