Technical Support Engineer-London

BYD Europe; North Hyde; On-site; GBP 40,000 - 60,000; Full time

Job summary

BYD Europe in London is seeking a field-based After-Sales Technical Support Specialist for residential energy storage products. You will resolve technical issues in Italy, maintain customer relationships, and assist the local team with product problems, training, and spare parts handling.

The role requires >2 years in energy storage, a background in electrical engineering or solar storage, familiarity with home hybrid drives and PCS, and willingness to travel within Italy and nearby countries.

Qualifications

• Over 2 years of relevant experience in residential energy storage or small-scale energy storage.
• Background in solar energy storage or electrical engineering preferred.
• Familiar with home hybrid drives, PCS, batteries and integrated systems.
• Basic electrical knowledge and ability to diagnose product failures.
• Knowledge of local residential energy storage regulations.
• Willingness to travel within Italy and occasional trips to nearby countries.

Responsibilities

• Resolve after-sales technical issues for energy storage products in Italy.
• Maintain communication with customers, address feedback and complaints.
• Assist local team in analyzing and solving product quality problems.
• Provide technical training on product use, repair and maintenance.
• Gather market feedback to inform R&D and product strategy.
• Coordinate with warehouse to ship spare parts and handle repairs.

Skills

Industry experience

Electrical engineering

Technical knowledge

Willingness to travel

Education

Solar energy storage

Electrical engineering

Job description

London Based

Job Responsibilities:

• 1. After - sales Technical Support: In line with the company's overall strategy, resolve various technical issues that arise during the use of home energy storage products (energy storage batteries and inverters) in Italy, ensuring the normal operation of the products.
• 2. Customer Relationship Maintenance: Maintain good communication with customers, promptly understand their needs and feedback, handle customer complaints and suggestions regarding product after - sales services, and improve customer satisfaction.
• 3. Product Problem Solving: Assist the local after - sales team in analyzing and resolving product quality problems, formulate effective solutions, and follow up on the progress of problem resolution.
• 4. Technical Training and Guidance: Provide local customers with technical training on product use, repair, and maintenance to enhance their product operation capabilities.
• 5. Feedback and Suggestions: Collect feedback information on product use in the market and provide valuable suggestions for the company's new product R & D and product strategy planning.
• 6. Spare Parts Management: Cooperate with the warehouse to ship spare parts and repair damaged spare parts.

Job Requirements:

• 1. Industry Experience: Have more than 2 years of relevant work experience in the residential energy storage or small - scale commercial and industrial energy storage industry.
• 2. Professional Background: Majors in solar energy storage, electrical engineering, etc. are preferred.
• 3. Technical Knowledge: Be familiar with the main home hybrid drives, PCS, batteries, and integrated systems in the market, and have basic electrical technical knowledge. Have the ability to independently solve product failures.
• 4. Regulatory Understanding: Be familiar with local residential energy storage - related regulations.
• 5. Sales Network and Customers: Have an understanding of the major sales networks and key customer information in Italy, and have the ability to effectively promote products at the installer level.
• 6. Willingness to Travel: Be willing to travel within Italy according to work needs and accept occasional business trips to other countries around Italy.