Technical Support Engineer-London

Byd Europe; Greater London; On-site; GBP 38,000 - 60,000; Full time

Job summary

BYD Europe is seeking an After-Sales Technical Support specialist based in London to resolve technical issues on home energy storage products in Italy. You will maintain strong customer relationships, handle feedback, and assist the local team in diagnosing and solving quality problems.

The role requires knowledge of energy storage hardware, the ability to train customers, and willingness to travel within Italy and to nearby countries. Experience in residential energy storage is essential.

Qualifications

• Industry experience in residential energy storage or small-scale commercial/industrial energy storage.
• Majors in solar energy storage, electrical engineering, etc. are preferred.
• Familiar with home hybrid drives, PCS, batteries and integrated systems; basic electrical knowledge.
• Familiar with local residential energy storage regulations.
• Understanding of major sales networks and key customer information in Italy.
• Willing to travel within Italy and occasional travel to other countries around Italy.

Responsibilities

• After-sales technical support: resolve technical issues for home energy storage products in Italy to ensure proper operation.
• Maintain customer relationships; address feedback and complaints to improve satisfaction.
• Assist with analyzing and resolving product quality problems; follow up on resolutions.

Skills

Technical support

Customer relationship

Product problem solving

Training

Feedback collection

Spare parts management

Education

Electrical engineering

Solar energy storage

Tools

Home hybrid drives

PCS

Batteries

Integrated systems

Job description

London Based

Job Responsibilities:

1. After - sales Technical Support: In line with the company's overall strategy, resolve various technical issues that arise during the use of home energy storage products (energy storage batteries and inverters) in Italy, ensuring the normal operation of the products.

2. Customer Relationship Maintenance: Maintain good communication with customers, promptly understand their needs and feedback, handle customer complaints and suggestions regarding product after - sales services, and improve customer satisfaction.

3. Product Problem Solving: Assist the local after - sales team in analyzing and resolving product quality problems, formulate effective solutions, and follow up on the progress of problem resolution.

4. Technical Training and Guidance: Provide local customers with technical training on product use, repair, and maintenance to enhance their product operation capabilities.

5. Feedback and Suggestions: Collect feedback information on product use in the market and provide valuable suggestions for the company's new product R & D and product strategy planning.

6. Spare Parts Management: Cooperate with the warehouse to ship spare parts and repair damaged spare parts.

Job Requirements:

1. Industry Experience: Have more than 2 years of relevant work experience in the residential energy storage or small - scale commercial and industrial energy storage industry.

2. Professional Background: Majors in solar energy storage, electrical engineering, etc. are preferred.

3. Technical Knowledge: Be familiar with the main home hybrid drives, PCS, batteries, and integrated systems in the market, and have basic electrical technical knowledge. Have the ability to independently solve product failures.

4. Regulatory Understanding: Be familiar with local residential energy storage - related regulations.

5. Sales Network and Customers: Have an understanding of the major sales networks and key customer information in Italy, and have the ability to effectively promote products at the installer level.

6. Willingness to Travel: Be willing to travel within Italy according to work needs and accept occasional business trips to other countries around Italy.