Energy Storage Technical Support Engineer-UK

BYD EUROPE; Hounslow; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration

Team-building events

Contribution to zero-emission goals

Job summary

BYD Energy Storage is seeking an Energy Storage Technical Support Engineer for the UK. The role focuses on maintaining storage systems, diagnostics, and customer training.

You will work with the energy storage engineering team to resolve field issues while ensuring safety and reliability on customer sites. The ideal candidate has 3+ years in power/HV and a strong electrical background, with excellent communication and hands-on skills.

Qualifications

• 3+ years in power industry or HV systems; energy storage experience preferred.
• Associate degree or higher in Electrical Engineering, Automation, Mechatronics, or related fields.
• Hands-on experience with installation, commissioning and maintenance of energy storage systems.
• Solid understanding of electrical systems, especially storage solutions.
• Strong troubleshooting and customer-facing communication under pressure.

Responsibilities

• Maintain BYD Energy Storage Systems with annual checks and reactive works.
• Provide phone support and remote diagnostics to customers.
• Document timesheets and daily logs describing issues and actions.
• Troubleshoot equipment at customer sites and assist commissioning.
• Support in-house engineering and contribute field-based feedback for product improvements.
• Deliver customer training at BYD or customer facilities as required.

Skills

Power industry experience

HV systems knowledge

Troubleshooting skills

Strong communication

Electrical engineering background

Education

Associate degree or higher in Electrical Engineering/Automation/Mechatronics

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About BYD Energy Storage

BYD Energy Storage was established in 2008. As a global pathfinder, leader and expert in battery energy storage system, BYD Energy Storage specialises in the R&D, manufacturing, marketing, service and recycling of the energy storage products. Build on the state-of-the‑art battery technology, BYD Energy Storage has provided safe and reliable energy storage system solutions for hundreds of grid‑scale, C&I and residential energy storage projects worldwide, covering 400+ cities, 70+countries and regions, 6 continents, including the U.K., U.S., Germany, France, Switzerland, Italy, Japan. Total global shipment volume has reached 14GWh+ (As of December 31st 2022). BYD Energy Storage will collaborate with you for a clean and sustainable future.

Tasks & Typical duties/responsibilities

• Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works
• Responsible for working in a safe manner at all times
• Provide phone support and remote diagnostics to customers
• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips
• Troubleshoot equipment located at customer sites
• Perform start‑up and commissioning services at customer locations (SAT)
• Assist the in‑house system engineering group in product development and/or project work
• Provide suggestions based on field experience, to improve the products
• Prepare and perform customer training at BYD as well as at customer facilities (if required)

Skills, Qualifications, and Experience Required

• At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.
• Associate degree or higher in Electrical Engineering, Automation, Mechatronics, or related fields.
• Hands‑on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.
• Solid understanding of electrical systems, particularly energy storage systems and their principles.
• Strong troubleshooting and problem-solving skills, capable of working in high/low voltage environments.
• Excellent communication and customer service skills, able to work efficiently under pressure.

We Offer

• Competitive remuneration based on performance and experience.
• Opportunities for department and company‑wide team building events.
• A chance to contribute to the transition towards zero‑emission transportation and the decarbonisation of the economy.

Energy Storage Technical Support Engineer (UK)

Location: UK

Type of Employment: Full‑time