Energy Specialist

EDF Energy; City of Westminster; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading energy company is seeking an Energy Specialist based in Exeter, UK. In this hybrid role, you will support customers with their energy needs through various channels while delivering exceptional service. The position offers a starting salary of £25,719 per annum, and employees enjoy a range of benefits, including a potential bonus and customizable perks. If you're passionate about the energy industry and want to make a positive difference, this role might be for you.

Benefits

25 days holiday plus bank holidays

Market-leading pension scheme

Customizable benefits like gym membership

Qualifications

• Strong desire to make a positive difference in energy.
• Commitment to personal growth and continuous learning.
• Inclusive behavior that supports company vision.

Responsibilities

• Support customers via phone and digital channels.
• Resolve customer queries effectively.
• Identify opportunities to improve customer experiences.

Skills

Passion for the energy industry

Enthusiasm for customer experiences

Ability to work collaboratively

Comfort with ambiguity

Job description

Energy Specialist - Exeter, UK

Ready to make a real difference for customers every day while shaping a career that grows with you? Join us in a role where your individuality is valued and where Success is Personal, giving you the space to thrive and support people in moments that matter.

About the Role

As an Energy Specialist, you'll be part of the team helping customers navigate their energy needs with confidence and care. Your work plays a key part in supporting our journey towards An Electric Britain, making energy simpler, clearer and more human for every customer you speak to.

The Opportunity

You'll join us on a salary starting of £25,719 per annum. This hybrid role is based in our #Exeter office. You'll attend #Exeter full time for your first four weeks of training before moving to a hybrid working pattern. Roles are available across two working pattern types: Mon‑Fri 8 am‑6 pm, or Mon‑Fri 8 am‑8 pm plus Sat 8 am‑6 pm on rotation. Full time or part time options are available.

Who You Are

• Passion for the energy industry and a desire to make a positive difference
• Enthusiasm for delivering great customer experiences and value
• Alignment with our Human, Positive and Brave values
• Comfort working with ambiguity while solving new problems
• Willingness to ask questions, offer ideas and shape improvements
• Commitment to continuous learning and personal growth
• Ability to work collaboratively as part of a supportive team
• Inclusive behaviour that contributes to our vision

What You'll Be Doing

• Supporting customers by phone and digital channels, listening carefully to understand their needs and working with them to find the best outcome
• Taking ownership of each customer journey, resolving queries from start to finish and keeping customers informed throughout
• Using your training to confidently handle a wide range of topics including billing, tariffs, energy usage and account changes
• Spotting opportunities to simplify processes or improve the customer experience, sharing ideas that help us do things better
• Working as part of a high‑performing team, supporting colleagues, sharing knowledge and contributing to a positive, inclusive culture

Pay, Benefits and Culture

Alongside a salary starting of £25,719 per annum, potential to earn a 3% annual bonus, 25 days holiday plus bank holidays and a market‑leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.

At EDF, we believe there are multiple definitions of what it means to succeed. That's why we offer you the freedom to develop a career that's unique to you. Here, Success is Personal – it's your journey, powered by us. Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF! #SuccessIsPersonal #EDFcareers #LI‑Hybrid

EEO Statement

To be appointed to this role, you must have the right to work in the UK.