Energy Efficiency Project Admin & Customer Champion

Ocean Housing Group; St. Austell; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

27 days holiday + bank holidays

Professional membership fees paid

Company sick pay scheme

Death in service benefit

Home office work payment

Medicash health plan

Cycle to work scheme

Rewards & recognition programme

On-site parking

Employee assistance programme

Family-friendly policies

Résumé du poste

Ocean Housing Group is seeking a Property Services Administrator (Energy) in Cornwall to support energy efficiency projects. You will be the essential link between customers, contractors and colleagues, keeping projects on track from start to finish.

You will arrange appointments, respond to enquiries, maintain accurate records, and assist with grant funding documentation while delivering a high standard of customer service in a busy environment.

Qualifications

• Experience in administration with high attention to detail.
• Strong written and verbal communication skills.
• Experience using databases or IT systems and CRM.

Responsabilités

• Provide first-class customer experience via phone, email and in person.
• Arrange appointments and support access for surveys and works.
• Respond to enquiries and resolve queries where possible.
• Update and maintain CRM systems and project records accurately.
• Liaise with colleagues, contractors, and partners to move projects forward.
• Raise purchase orders and works orders per procedures.
• Process and upload project documentation.
• Support grant funding documentation and claims.
• Conduct customer satisfaction and post-installation surveys.

Connaissances

Administration

Customer service

Attention to detail

Communication

Organization

Data entry

Outils

Microsoft Word

Microsoft Excel

CRM systems

Description du poste

Ocean Housing Group is seeking a Property Services Administrator (Energy) in Cornwall to support energy efficiency projects. You will be the essential link between customers, contractors and colleagues, keeping projects on track from start to finish.

You will arrange appointments, respond to enquiries, maintain accurate records, and assist with grant funding documentation while delivering a high standard of customer service in a busy environment.