Flexible Home‑Based Energy Advisor — Gloucester

Severn Wye Energy Agency Ltd; Gloucester; À distance; GBP 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Flexible working opportunities

Full training provided

Résumé du poste

Severn Wye Energy Agency Ltd, based in Gloucester, is seeking a Community-based Energy Adviser to support vulnerable people in their homes and community. The role involves home visits, phone advice, and outreach at local events, with flexible hours and at least three days per week.

The successful candidate will advocate with energy suppliers, help clients access funding and support schemes, and maintain sensitive records while upholding safeguarding protocols. Full training provided.

Qualifications

• Experience working with vulnerable individuals or communities.
• Experience of community project working, delivery and reporting.
• An intuitive and flexible approach to problem solving – able to think on your feet, with the patience and resilience to resolve complex issues.
• Experience of partnership working and referral processes.
• Strong organisational skills and attention to detail in record-keeping.
• Ability to travel within allocated area where public transport options may be limited.
• Enhanced DBS check (funded)

Responsabilités

• Provide empathetic, unbiased, and comprehensive support to clients experiencing difficulties with energy services.
• Advocate on behalf of clients with energy suppliers to resolve issues such as billing errors, set up pre-payment plans (non-financial advice), and pursue compensation where appropriate.
• Deliver tailored energy advice to households through home visits and phone consultations, helping clients access relevant funding and support schemes.
• Build and maintain effective working relationships with local partner organisations to ensure joined-up, consistent support for clients.
• Deliver informative talks to partner organisations to enhance their understanding of energy efficiency and available services.
• Represent the organisation at community events by running information stalls and engaging with residents.
• Accurately record visit details, outcomes, and referrals using the organisation’s CRM system, ensuring data integrity and confidentiality.
• Prepare and submit written case studies that highlight client outcomes and best practices.
• Adhere to all organisational policies, procedures, and safeguarding protocols when delivering services.
• Support wider geographical areas as needed
• Carry out other reasonable duties as required to support the delivery and development of the service.

Description du poste

Severn Wye Energy Agency Ltd, based in Gloucester, is seeking a Community-based Energy Adviser to support vulnerable people in their homes and community. The role involves home visits, phone advice, and outreach at local events, with flexible hours and at least three days per week.

The successful candidate will advocate with energy suppliers, help clients access funding and support schemes, and maintain sensitive records while upholding safeguarding protocols. Full training provided.