Office Administrator

to Real Energy Limited; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Training on ECO4 compliance

28 days holiday including bank holidays

Career progression opportunities

Pension scheme

Job summary

A leading energy solutions company is seeking a detail-oriented Office Administrator in Birmingham. The role involves supporting day-to-day operations by managing documentation and coordinating with customers and contractors for government-funded installations. Ideal candidates should have 1–2 years of administrative experience, strong organizational skills, and knowledge of ECO schemes. Competitive salary and benefits including holiday and career progression opportunities are offered.

Qualifications

• 1-2 years of administrative experience, preferably in energy, housing, or construction.
• Knowledge of ECO4 or ECO schemes is highly desirable.
• Excellent attention to detail and organizational skills.

Responsibilities

• Handle incoming calls, emails, and queries.
• Prepare and submit ECO4 grant paperwork.
• Coordinate diaries and travel schedules for field staff.
• Generate reports on application status and completions.

Skills

Administrative experience

Attention to detail

Organizational skills

Strong communication skills

Proficiency in Microsoft Office

Knowledge of ECO schemes

Education

GCSEs or equivalent

A-Levels or NVQ in Business Administration

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

Department:

Administration / Operations

Location:

Birmingham

Reports To:

Operations Manager / Business Manager

Job Type:

Full-time / Permanent

Job Summary:

We are looking for a detail-oriented and proactive Office Administrator to support day-to-day operations within our ECO4 grant delivery team. The role involves managing documentation, coordinating with customers and contractors, and ensuring smooth workflow for government-funded boiler and insulation installations across the UK. This is a vital role in maintaining compliance and operational efficiency under the ECO4 scheme.

Key Responsibilities:

General Administration

• Handle incoming calls, emails, and queries from customers, surveyors, and installation teams.
• Maintain digital and physical filing systems for customer records, applications, and compliance documents.
• Assist with scheduling surveys, installations, and follow-ups.
• Input and manage data across CRM platforms (e.g., Salesforce, Zoho, HubSpot).

ECO4 Scheme Support

• Prepare and submit ECO4 grant paperwork (eligibility documents, declarations, proof of benefits, EPC reports).
• Ensure that applications are complete and compliant with Ofgem guidelines.
• Liaise with Retrofit Coordinators, Assessors, and Installers to track job progress.
• Upload and monitor documents on Ofgem and funder portals (where applicable).

Scheduling & Coordination

• Book appointments for surveyors and installers with homeowners/tenants.
• Coordinate diaries and travel schedules for field staff.
• Track job progress from initial inquiry to final installation and sign-off.

Data Management & Reporting

• Maintain accurate records of completed and pending ECO4 jobs.
• Generate weekly and monthly reports on application status, leads, and completions.
• Assist in audits and quality checks with documentation and reports.

Customer Service

• Provide excellent service to applicants during the grant process.
• Follow up on missing documentation or incomplete applications.
• Handle basic complaints and escalated issues to the appropriate team members.

Skills & Experience Required:

• 1–2 years of administrative experience (experience in energy, housing, or construction preferred).
• Knowledge of ECO4 or ECO schemes is highly desirable.
• Excellent attention to detail and organizational skills.
• Strong communication skills (written and verbal).
• Proficient with Microsoft Office, Google Workspace, and CRM systems.
• Ability to multitask and prioritize in a fast-paced environment.

Qualifications:

• GCSEs or equivalent required; A-Levels or NVQ in Business Administration preferred.
• ECO4 training or familiarity with PAS2035 roles is a plus.

Benefits:

• Competitive salary
• Training on ECO4 compliance and documentation
• 28 days holiday including bank holidays
• Career progression opportunities
• Pension scheme