Property Services Administrator (Energy)

Ocean Housing Group; St. Austell; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Professional membership fees paid

Company sick pay scheme

Death in service benefit

Home office work payment

Medicash health plan

Cycle to work scheme

Rewards & recognition programme

On-site parking

Employee assistance programme

Family-friendly policies

Job summary

Ocean Housing Group is seeking a Property Services Administrator (Energy) in Cornwall to support energy efficiency projects. You will be the essential link between customers, contractors and colleagues, keeping projects on track from start to finish.

You will arrange appointments, respond to enquiries, maintain accurate records, and assist with grant funding documentation while delivering a high standard of customer service in a busy environment.

Qualifications

• Experience in administration with high attention to detail.
• Strong written and verbal communication skills.
• Experience using databases or IT systems and CRM.

Responsibilities

• Provide first-class customer experience via phone, email and in person.
• Arrange appointments and support access for surveys and works.
• Respond to enquiries and resolve queries where possible.
• Update and maintain CRM systems and project records accurately.
• Liaise with colleagues, contractors, and partners to move projects forward.
• Raise purchase orders and works orders per procedures.
• Process and upload project documentation.
• Support grant funding documentation and claims.
• Conduct customer satisfaction and post-installation surveys.

Skills

Administration

Customer service

Attention to detail

Communication

Organization

Data entry

Tools

Microsoft Word

Microsoft Excel

CRM systems

Job description

Location: St Austell, Cornwall
Salary: £25,877.80 per annum
Contract: Permanent
Hours: 37 hours per week

Are you an organised and customer-focused administrator looking for a role where your work makes a real difference to people's homes and lives?

At Ocean Housing, we're investing in energy efficiency improvements that help our customers live in warmer, more sustainable homes. We're looking for a proactive Property Services Administrator (Energy) to join our Property Services team and play a key role in supporting the successful delivery of these important projects. Based on the information in the job description and person specification, the role involves customer communication, administration, data management, contractor liaison and grant funding support.

About the Role:

As our Property Services Administrator (Energy), you'll be the vital link between customers, contractors and colleagues, ensuring energy improvement projects run smoothly from start to finish.

You'll be responsible for keeping customers informed, arranging appointments, responding to enquiries, maintaining accurate records and supporting the administration required to deliver energy efficiency programmes. You'll also help gather and process essential documentation needed to secure grant funding and measure customer satisfaction following completed works.

This is an excellent opportunity for someone who enjoys delivering exceptional customer service, thrives in a busy environment and takes pride in getting the details right.

What You Will Be Doing:

• Providing a first-class customer experience through telephone, email, letter and face-to-face communication.
• Arranging appointments and supporting access for surveys and improvement works.
• Responding to customer enquiries and resolving queries wherever possible.
• Accurately updating and maintaining CRM systems and project records.
• Liaising with colleagues, contractors and external partners to keep projects moving forward.
• Raising purchase orders and works orders in line with procedures.
• Processing and uploading project documentation.
• Supporting the preparation of evidence and records required for grant funding claims.
• Carrying out customer satisfaction and post-installation surveys by telephone, online and, where required, in customers' homes.
• Ensuring data is maintained accurately and compliantly.

What We Are Looking For:

We're looking for someone who combines excellent administration skills with a genuine commitment to customer service.

You will have:

• Administration experience with strong attention to detail
• Experience using databases and IT systems
• Excellent written and verbal communication skills
• A customer-focused approach with the confidence to deal with a variety of enquiries
• Strong organisational skills and the ability to prioritise workloads effectively
• Good Microsoft Office skills, particularly in Word and Excel
• The ability to work methodically, accurately and collaboratively as part of a team
• GCSEs (or equivalent) in English and Maths at Level 2 or above
• An understanding of GDPR and workplace health and safety responsibilities.

What are our benefits?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

• 27 days holiday + bank holidays
• Professional membership fees paid
• Company sick pay scheme
• Workplace pension with death in service benefit
• Home office work payment
• Medicash health plan (including dental & optical)
• Cycle to work scheme
• Rewards & recognition programme
• On-site parking
• Employee assistance programme
• Family-friendly policies

Key Dates:

• Closing Date: Thursday 29th of October 2026 at Midnight
• Interview Date: Thursday 5th of November 2026 (face to face, Stennack House, St Austell)

Ready to Make an Impact?