Energy Customer Experience Specialist — Fast Solutions

Flogas Britain; Rothley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bonus potential

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans and wellbeing support

Discounts with major brands

25 days holidays + bank holidays + one

Enhanced Family Friendly Leave

Job summary

Flogas is hiring a Customer Experience Advisor to deliver excellent service across calls, emails and live chat. You’ll resolve queries quickly, explain bills and pricing, and help customers get their energy right while supporting team objectives.

You’ll thrive in a fast-paced environment, using MS Office to manage tasks and document interactions. The role offers benefits, training and career development within a growing UK energy provider.

Qualifications

• Experience in a role where you’ve worked with customers to solve their problems.
• Proven experience in a busy environment, prioritising and managing multiple tasks while achieving results.
• Good MS Office skills, and strong attention to detail.
• Strong communication skills over the phone and in writing via email and web chat.
• Ability to negotiate well and work with numbers from customer bills to pricing.
• Driven to do right by customers and your team.

Responsibilities

• Respond to customer inquiries and resolve issues promptly across channels (phone, email, chat).
• Provide accurate information on accounts, deliveries, and pricing while delivering excellent service.
• Collaborate with colleagues to ensure solutions meet customer needs and policies.

Skills

Customer service

Multitasking

MS Office

Communication

Negotiation

Numeracy

Team player

Tools

MS Office

Job description

Flogas is hiring a Customer Experience Advisor to deliver excellent service across calls, emails and live chat. You’ll resolve queries quickly, explain bills and pricing, and help customers get their energy right while supporting team objectives.

You’ll thrive in a fast-paced environment, using MS Office to manage tasks and document interactions. The role offers benefits, training and career development within a growing UK energy provider.