Hybrid Customer Experience Advisor – Energy Solutions

Flogas Britain; Leicester; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

OTE bonus

Discretionary Bonus

Enhanced Pension

Life Assurance

Employee Assistance Plan

Health plans

Discounts

Holidays + volunteering

Family leave

Job summary

Flogas is recruiting for a Customer Experience Advisor to join our hybrid team. You’ll handle customer queries, set up accounts quickly, and negotiate pricing to deliver excellent service across UK customers.

You’ll be part of a supportive team, with training provided and opportunities to grow within our 1,350-strong workforce. The role combines field and office work, offering a dynamic environment and strong benefits.

Qualifications

• Experience solving customer problems in a role.
• Proven ability to prioritise and manage multiple tasks in a busy environment.
• Good MS Office skills with strong attention to detail.
• Clear communication over the phone and in writing via email and web chat.
• Able to negotiate and comfortable working with numbers – bills to pricing.
• Driven to do right by customers and the team.

Responsibilities

• Answer queries and provide solutions to customers.
• Collaborate with teams on deliveries and pricing to ensure accurate information.
• Support colleagues and maintain a positive, helpful service culture.

Skills

Customer service

Multitasking

MS Office

Phone & email comms

Negotiation skills

Team orientation

Tools

MS Office Suite

Job description

Flogas is recruiting for a Customer Experience Advisor to join our hybrid team. You’ll handle customer queries, set up accounts quickly, and negotiate pricing to deliver excellent service across UK customers.

You’ll be part of a supportive team, with training provided and opportunities to grow within our 1,350-strong workforce. The role combines field and office work, offering a dynamic environment and strong benefits.