Energy Customer Support Specialist - 24/7 Helpdesk

Precision Labs; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Overnight pay

Tech equipment provided

Meal allowances

Job summary

Fuse Energy is an energy startup on a mission to make energy abundant and affordable, fast. We serve customers with outstanding support across onboarding and day‑to‑day issues in a 24/7 operation.

You’ll join as a Customer Support Specialist in a shift-based, in‑office role in the UK. Responsibilities include handling enquiries via chat and email, assisting with billing and usage, resolving issues quickly, and collaborating with teams to improve the customer experience.

Qualifications

• Excellent verbal and written communication required.
• Able to work independently or in a team.
• Passion for helping customers.
• Experience in energy/utilities is a plus but not required.
• Able to work in-office.

Responsibilities

• Deliver excellent after-sales support via chat and email.
• Assist customers with billing, tariffs, and usage inquiries.
• Resolve service issues quickly and professionally.
• Advise on how to maximise energy savings.
• Collaborate with internal teams to improve the customer experience.
• Work 40 hours per week in shifts (including overnight shifts, with additional pay).

Skills

Communication skills

Team work

Problem solving

Customer service

Office-based

Job description

Fuse Energy is an energy startup on a mission to make energy abundant and affordable, fast. We serve customers with outstanding support across onboarding and day‑to‑day issues in a 24/7 operation.

You’ll join as a Customer Support Specialist in a shift-based, in‑office role in the UK. Responsibilities include handling enquiries via chat and email, assisting with billing and usage, resolving issues quickly, and collaborating with teams to improve the customer experience.