Customer Experience Advisor — Hybrid Role with Bonus Potential

SEFE Energy UK; Manchester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Bonus potential

Pension 10% contributions

25 days + holidays

Holiday buy/sell

Life, medical & dental insurance

Flexible benefits

Job summary

SEFE Energy UK is seeking a Customer Services Advisor to be the main contact for customers and brokers, guiding them through their SEFE journey with a customer-centered approach.

You will handle inquiries via phone and email, prioritise first-contact resolution, and operate in a fast-paced environment while analysing metering and billing data to resolve complex issues. The role offers a supportive, forward-thinking environment with hybrid working options.

Qualifications

• Customer-centric mindset and passion for delivering excellent service.
• Excellent communication skills for phone and email interactions.
• Ability to think quickly, solve problems, and stay positive in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customer and broker inquiries and resolve within SLAs.
• Strive for first-contact resolution and provide timely, accurate responses.
• Analyse meter readings or billing data to resolve more complex queries.

Skills

Customer-centric

Excellent communication

Quick thinking

Positivity & adaptability

Team spirit

Attention to detail

Tech-Savvy

Results-driven

Tools

CRM systems

Job description

SEFE Energy UK is seeking a Customer Services Advisor to be the main contact for customers and brokers, guiding them through their SEFE journey with a customer-centered approach.

You will handle inquiries via phone and email, prioritise first-contact resolution, and operate in a fast-paced environment while analysing metering and billing data to resolve complex issues. The role offers a supportive, forward-thinking environment with hybrid working options.