Customer Experience Advisor — Fast-Paced Support Pro

Calor Gas Ltd.; Plymouth; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave 25 days

Holiday Purchase Scheme

Private Medical Insurance

Company Pension (7.5% match)

Staff Discounts on Calor Gas

Charity Day

Job summary

Calor Gas Ltd. in Plymouth is seeking a Customer Service Advisor to join our Customer Experience team. You’ll be the first point of contact for customers, handling calls and written queries with a focus on first-contact resolution.

The role is permanent and full-time, with Monday–Friday hours and rotating shifts. Benefits include 25 days’ leave, private medical insurance, a company pension, staff discounts, and a charity day.

Qualifications

• Excellent communication and interpersonal skills.
• Strong ownership and high-quality work.
• Ability to stay organized under pressure.
• Meticulous attention to detail.
• Familiarity with Microsoft Office; experience with SAP is advantageous.

Responsibilities

• Respond to inbound and outbound customer calls, providing timely and effective support.
• Process customer orders and handle account administration with accuracy.
• Promote Calor’s products and services during customer interactions.
• Investigate and resolve customer complaints in line with company policies and service standards.
• Achieve individual and team performance targets and KPIs.
• Collaborate across departments to ensure a smooth and efficient customer experience.
• Contribute ideas and support improvements in service processes and customer satisfaction.
• Maintain accurate, secure, and up-to-date customer records.

Skills

Customer service

Communication

Ownership

Organisation

Attention to detail

Pressure handling

Tools

Microsoft Office

SAP

Job description

Calor Gas Ltd. in Plymouth is seeking a Customer Service Advisor to join our Customer Experience team. You’ll be the first point of contact for customers, handling calls and written queries with a focus on first-contact resolution.

The role is permanent and full-time, with Monday–Friday hours and rotating shifts. Benefits include 25 days’ leave, private medical insurance, a company pension, staff discounts, and a charity day.