Energetic Store Team Leader

Card Factory; Chepstow; On-site; GBP 25,000 - 32,000; Full time

Job summary

Card Factory in Chepstow is seeking a friendly and upbeat Team Leader to energise the store and support the Store Manager. You’ll motivate the team, model excellent service, and ensure every customer leaves with exactly what they came in for and a smile.

You’ll step up in the Manager’s absence, drive store initiatives, manage day-to-day operations, and nurture a positive, inclusive team culture while keeping an eye on performance metrics and commercial results.

Qualifications

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You’re curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Responsibilities

• You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success.
• You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life.
• You’ll help others grow while continuing to build your own skills.
• With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe.
• By keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.

Job description

Card Factory in Chepstow is seeking a friendly and upbeat Team Leader to energise the store and support the Store Manager. You’ll motivate the team, model excellent service, and ensure every customer leaves with exactly what they came in for and a smile.

You’ll step up in the Manager’s absence, drive store initiatives, manage day-to-day operations, and nurture a positive, inclusive team culture while keeping an eye on performance metrics and commercial results.