Store Team Leader - Energize Teams & Delight Customers

Card Factory; Wales; On-site; GBP 22,000 - 28,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise our Wales store. You will support the Store Manager, motivate the team, and ensure every customer leaves with what they came in for, plus a smile.

When the Store Manager is away, you’ll step up with confidence and care to keep things running smoothly. You’ll lead by example, drive great customer experiences, and help others grow while continuing to build your own skills.

Qualifications

• Strong leadership skills enabling you to guide a store team.
• Curiosity and willingness to learn and adapt.
• Ability to listen, include diverse voices and foster belonging.
• Capable of making decisions, being fair and receptive to feedback.
• Energetic and ready to set the tone with proactive actions.

Responsibilities

• Lead day-to-day store operations and drive commercial success.
• Lead by example with excellent customer service and the Card Factory way.
• Coach and develop team members and support their growth.
• Drive store initiatives, maintain clear communication, and monitor performance.

Skills

Leadership

Team leadership

Communication

Customer focus

Flexibility

Growth mindset

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energise our Wales store. You will support the Store Manager, motivate the team, and ensure every customer leaves with what they came in for, plus a smile.

When the Store Manager is away, you’ll step up with confidence and care to keep things running smoothly. You’ll lead by example, drive great customer experiences, and help others grow while continuing to build your own skills.