Store Team Leader: Energetic, Customer-First

Card Factory; High Street; On-site; GBP 21,000 - 26,000; Full time

Job summary

Card Factory in the heart of our high street stores is looking for a friendly and upbeat Team Leader to energise the team, deliver great service and ensure customers leave with what they came in for and a smile.

You'll support the Store Manager, motivate colleagues, drive store performance, and step up when needed. If you’re people-focused, adaptable, and value a positive, inclusive retail culture, this is the role for you.

Qualifications

• Proven leadership ability to inspire a team.
• Strong customer focus and service delivery.
• Excellent communication and listening skills.
• Flexible, proactive, and able to stand in for the Store Manager when needed.
• Committed to a positive, inclusive team environment.

Responsibilities

• Lead by example to deliver great in-store service and store standards.
• Motivate the team, manage daily operations, and support the Store Manager.
• Drive customer experience, commercial performance, and teamwork.
• Foster an inclusive, positive store culture with a can-do attitude.

Skills

Leadership

Team motivation

Customer focus

Communication

Adaptability

Fairness and inclusion

Job description

Card Factory in the heart of our high street stores is looking for a friendly and upbeat Team Leader to energise the team, deliver great service and ensure customers leave with what they came in for and a smile.

You'll support the Store Manager, motivate colleagues, drive store performance, and step up when needed. If you’re people-focused, adaptable, and value a positive, inclusive retail culture, this is the role for you.