Store Team Leader: Energetic, Customer-Driven Leader

Card Factory; Malvern; On-site; GBP 23,000 - 29,000; Full time

Job summary

Card Factory in Malvern is seeking a friendly and upbeat Team Leader to energise the store, support the Store Manager, and ensure every customer leaves with what they came in for and a smile.

As a leader you’ll drive day-to-day operations by leading by example, keeping the team motivated, helping others grow, and bringing the Card Factory Way to life with energy, collaboration, and inclusive, customer-focused service.

Qualifications

• Strong leadership skills that inspire and motivate a team.
• Curious and eager to learn, with a big-picture mindset.
• Inclusive, with good listening and a voice for every team member.
• Flexible, decisive, and able to get things done.
• Fair, open to feedback, and thoughtful in decisions.
• Genuine care for people and growth of the team.

Responsibilities

• Lead day-to-day store operations and deliver great customer experiences.
• Lead by example and bring the Card Factory Way to life.
• Support growth and develop your team while building your own skills.
• Drive store initiatives, maintain clear communication, and foster a positive vibe.
• Keep an eye on numbers to ensure smooth running and a thriving team.

Skills

Leadership

Team motivation

Communication

Adaptability

People-first

Customer focus

Job description

Card Factory in Malvern is seeking a friendly and upbeat Team Leader to energise the store, support the Store Manager, and ensure every customer leaves with what they came in for and a smile.

As a leader you’ll drive day-to-day operations by leading by example, keeping the team motivated, helping others grow, and bringing the Card Factory Way to life with energy, collaboration, and inclusive, customer-focused service.