Store Team Leader: Energize Customers & Growth

Card Factory; Cwmbran; On-site; GBP 21,000 - 28,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise our store and deliver great customer experiences. You’ll support the Store Manager, motivate the team, and step in when needed with confidence and care.

You’ll lead by example, drive commercial success, and help colleagues grow while keeping a positive, inclusive vibe. If you’re energetic, curious, and people focused, this is the role for you.

Qualifications

• Good leadership skills people want to follow.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Responsibilities

• Lead day-to-day store operations and customer experiences.
• Lead by example, bringing the Card Factory Way to life and driving commercial success.
• Help others grow while continuing to build your own skills.
• Drive store initiatives, keep communication flowing, and maintain a positive, inclusive vibe.
• Monitor the numbers to ensure the team and store run smoothly and thriving.

Skills

Leadership

Adaptability

Communication

Team motivation

Customer focus

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energise our store and deliver great customer experiences. You’ll support the Store Manager, motivate the team, and step in when needed with confidence and care.

You’ll lead by example, drive commercial success, and help colleagues grow while keeping a positive, inclusive vibe. If you’re energetic, curious, and people focused, this is the role for you.