Endoscopy Day‑Case Booking Coordinator

Transformation Unit; Greater London; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

St George's University Hospitals NHS Foundation Trust is seeking an enthusiastic administrator to join the Endoscopy day case booking team. The role involves day case bookings, handling calls, and liaising with patients, doctors, nurses and GPs. A strong IT background and experience with MS Excel are essential.

The post requires excellent communication, teamwork and the ability to work across multiple sites within the Trust. Training will be provided where needed.

Qualifications

• Proficient in Excel, Word and email etiquette.
• Excellent communication and interpersonal skills.
• Knowledge of NHS waiting time targets (18 weeks, cancer PTL).
• Confidentiality and Data Protection Act awareness.
• Ability to upload correct current patient details.

Responsibilities

• Handle day case bookings for Endoscopy and liaise with patients, doctors and nurses.
• Answer high-volume calls and coordinate with the Endoscopy Admin Team.
• Support across all three Trust sites and ensure efficient patient booking processes.
• Demonstrate strong IT skills and ability to use booking systems and databases.

Skills

Excel

Word

Phone etiquette

Customer service

Data reporting

Education

GSCE Maths/English

Customer Care course

Tools

EMS/ Medilogic

Job description

St George's University Hospitals NHS Foundation Trust is seeking an enthusiastic administrator to join the Endoscopy day case booking team. The role involves day case bookings, handling calls, and liaising with patients, doctors, nurses and GPs. A strong IT background and experience with MS Excel are essential.

The post requires excellent communication, teamwork and the ability to work across multiple sites within the Trust. Training will be provided where needed.