Endoscopy Booking Coordinator

Transformation Unit; Greater London; Híbrido; GBP 34 000 - 37 000; Tempo integral

Resumo da oferta

St George's University Hospitals NHS Foundation Trust is seeking an enthusiastic administrator to join the Endoscopy day case booking team. The role involves day case bookings, handling calls, and liaising with patients, doctors, nurses and GPs. A strong IT background and experience with MS Excel are essential.

The post requires excellent communication, teamwork and the ability to work across multiple sites within the Trust. Training will be provided where needed.

Qualificações

• Proficient in Excel, Word and email etiquette.
• Excellent communication and interpersonal skills.
• Knowledge of NHS waiting time targets (18 weeks, cancer PTL).
• Confidentiality and Data Protection Act awareness.
• Ability to upload correct current patient details.

Responsabilidades

• Handle day case bookings for Endoscopy and liaise with patients, doctors and nurses.
• Answer high-volume calls and coordinate with the Endoscopy Admin Team.
• Support across all three Trust sites and ensure efficient patient booking processes.
• Demonstrate strong IT skills and ability to use booking systems and databases.

Conhecimentos

Excel

Word

Phone etiquette

Customer service

Data reporting

Formação académica

GSCE Maths/English

Customer Care course

Ferramentas

EMS/ Medilogic

Descrição da oferta de emprego

Main area Endoscopy Grade Band 4 Contract 7 months (7 months fixed term) Hours Full time - 37.5 hours per week (37.5 hours per week) Job ref 200-8284064-DE-CA

Employer St George's University Hospitals NHS Foundation Trust Employer type NHS Site St George’s University Hospitals NHS Foundation Trust Town London Salary £34,186 - £37,389 Per Annum Including Inner london HCAS Salary period Yearly Closing 10/11/2026 23:59

Band 4

Job overview

An exciting opportunity has arisen for an enthusiastic & self-motivated individual to work in our busy and thriving Endoscopy unit with St Georges University Hospital.

The Endoscopy unit provides facilities for both inpatient and outpatient
investigations. The unit offers a wide range of diagnostic and therapeutic procedures across 6 specialist rooms. The unit is staffed by a team of experienced endoscopy nurses, gastroenterologists, gastrointestinal surgeons and respiratory physicians, endoscopy booking coordinators, the endoscopy team leader and is led by the Director of Endoscopy.

Main duties of the job

The post holder will be part of the Endoscopy day case booking team and be responsible for day case bookings, answering of telephones and liaising with patients, doctors, nurses, secretaries and GPs. The post holder will work as part of a team .The post holder will support the Endoscopy Admin Team across all three Trust sites.

The successful applicant must be highly computer literate, as this role requires advanced IT skills, particularly in the use of Microsoft Excel. You will possess excellent communication and interpersonal skills, enjoy engaging with people over the telephone, and be confident managing a high volume of calls. The ability to work effectively as part of a supportive and collaborative team is essential.

Informal discussions and visits are warmly welcomed and actively encouraged.

Working for our organisation

With nearly 9,000 dedicated staff caring for patients around the clock, St George's Hospital is the largest healthcare provider in southwest London.

The main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.

As well as acute hospital services, St Georges Hospital provides a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.

St George’s University Hospitals NHS Foundation Trust serves a population of 1.3 million across south west London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.

The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases.

Detailed job description and main responsibilities

Please see attached the job description for more details on the main responsibilities for this role.

Person specification

Knowledge

• Knowledge of RTT pathways and diagnostic pathways
• Excellent knowledge of Excel, Microsoft Word and email etiquette
• Good knowledge of patient booking systems and of all relevant NHS waiting time targets, including 18 week and cancer PTL management
• Knowledge of requirement of confidentiality and the Data Protection Act
• Understanding of uploading correct current patient details
• Knowledge of customer service- phone calls with patients
• Understanding of demand and capacity planning
• Understanding the importance of booking patients correctly
• Experience with Luna - validation of PTL
• Understanding of answering phones on time

Skills

• Ability to work unsupervised
• Computer / word processing skills including ability to use Excel, Access and PowerPoint
• Excellent communication and interpersonal skills
• Ability to independently take responsibility for resolving problems e.g. capacity problems and ensuring positive outcomes
• Analytical skills including experience of data collection and producing reports

Experience

• Relevant administration experience in a hospital or similar environment
• Experience in establishing / maintaining robust systems
• Experience of public liaison
• Positive attitude to working and learning
• Experience of working in a multi-cultural environment
• Understanding of wait list management and day case bookings
• Team work and following Trust values

Qualifications

• Good general education including GSCE in Maths or English (or equivalent)
• Customer Care course (or equivalent experience)
• 2 years experience as Band 3
• Experienced user of EMS/ Medilogic
• Understanding the importance of booking patients correctly
• Happy to answer calls all day

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.