Endoscopy Booking Coordinator

The Methodist Church in Britain; Royal Borough of Greenwich; On-site; GBP 21,000 - 26,000; Full time

Job summary

St George's University Hospitals NHS Foundation Trust is seeking a focused administrator to join the endoscopy day case booking team. You will manage day case bookings, handle a high volume of calls, and liaise with patients, clinicians, secretaries, and GPs to keep schedules on track.

This fixed-term post emphasizes data handling, RTT pathways, and proficient use of Excel, Word and Microsoft 365 to support the endoscopy admin team across three sites.

Qualifications

• Experience administering hospital bookings and patient data.
• Familiar with RTT and diagnostic pathways.
• Proficient in Excel, Word and email etiquette.
• Knowledge of NHS waiting time targets and 18-week pathways.
• Commitment to confidentiality and Data Protection Act.

Responsibilities

• Manage day case bookings for the endoscopy unit.
• Answer phone calls and liaise with patients.
• Liaise with doctors, nurses, secretaries and GPs about bookings.
• Support Endoscopy Admin Team across three trust sites.
• Maintain accurate patient details and generate routine reports.

Skills

Excel

Word

PowerPoint

Data protection

RTT knowledge

Analytical skills

Customer liaison

Education

GCSE Maths or English

Customer care course

Tools

Excel

Access

PowerPoint

Job description

This fixed-term post sits in the day case booking team of the endoscopy unit at St George's University Hospitals NHS Foundation Trust, which runs six specialist rooms for inpatient and outpatient procedures. The work centres on booking day case endoscopies, handling a high volume of calls and liaising with patients, clinicians, secretaries and GPs. The post also supports the endoscopy admin team across all three trust sites, and it relies heavily on Excel and knowledge of RTT and diagnostic pathways.

What the job involves

• Manage day case bookings for the endoscopy unit
• Answer telephone calls and liaise with patients
• Liaise with doctors, nurses, secretaries and GPs about bookings
• Work as part of the endoscopy day case booking team
• Support the Endoscopy Admin Team across all three trust sites

What’s required

Qualifications

• GCSE Maths or English, or equivalent
• Customer care course, or equivalent experience

Experience

• Administration experience in a hospital or similar environment
• Experience establishing or maintaining robust systems
• Experience of public liaison
• Positive attitude to working and learning

Skills & knowledge

• Knowledge of RTT and diagnostic pathways
• Excellent knowledge of Excel, Word and email etiquette
• Good knowledge of patient booking systems and NHS waiting time targets, including 18-week and cancer PTL management
• Knowledge of confidentiality and the Data Protection Act
• Understanding of uploading correct current patient details
• Computer skills including Excel, Access and PowerPoint

Other

• Ability to work unsupervised
• Excellent communication and interpersonal skills
• Ability to resolve problems independently, such as capacity problems
• Analytical skills, including data collection and producing reports

Nice to have

• Customer service experience on patient phone calls
• Understanding of demand and capacity planning
• Waiting list management and day case bookings
• Experience with Luna PTL validation
• Experience working in a multi-cultural environment
• Teamwork and following Trust values
• Experience with EMS or Medilogic
• Experience with Iclip or Cerner