Elective & Diagnostic Booking Officer - Endoscopy

The Methodist Church in Britain; Frimley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Development opportunities

Training in professional, management &

Support for work-life balance

Flexible working options

Job summary

Frimley Health NHS Foundation Trust is seeking a receptionist/administration assistant for a 12-month fixed-term post in the Elective and Diagnostic Team at Frimley Park Hospital, focused on endoscopy. You will book appointments across all Trust sites and help run and monitor appointment systems.

Liaison with patients and clinical staff under tight deadlines requires excellent communication, accuracy and customer service.

Qualifications

• GCSE English and Maths pass or equivalent.
• ECDL or equivalent.
• Experience in a hospital or busy office environment.
• Significant experience handling difficult patient situations.
• Some customer care experience.

Responsibilities

• Book appointments across all Trust sites.
• Implement and monitor new appointment systems.
• Help the Trust meet its targets.
• Provide very high customer service to patients and to internal and external staff.

Skills

Verbal & written communication

Attention to detail

Working under pressure

Initiative

Customer service (telephone)

Education

GCSE English and Maths pass

ECDL or equivalent

Job description

A 12-month fixed-term post in the Elective and Diagnostic Team at Frimley Park Hospital, focused on endoscopy, for Frimley Health NHS Foundation Trust. It books appointments across all Trust sites and helps run and monitor new and existing appointment systems. Liaison with patients, clinical staff and colleagues under tight deadlines makes customer service and accuracy central. No Skilled Worker sponsorship is offered, so candidates need existing UK right to work for the whole fixed term.

What the job involves

• Book appointments across all Trust sites
• Implement and monitor new and existing appointment systems
• Help the Trust meet its targets
• Provide very high customer service to patients and to internal and external staff

Qualifications

• GCSE English and Maths pass or equivalent
• ECDL or equivalent

Experience

• Experience of working in a hospital or busy office environment
• Significant experience handling difficult patient situations
• Some customer care experience

Skills & knowledge

• Good verbal and written communication
• Attention to detail and accuracy in tasks
• Working under pressure
• Working on own initiative
• Excellent customer service with evidence of telephone work and meeting targets

Nice to have

• NVQ Level 2 Administration or equivalent practical knowledge
• Call centre experience
• NHS experience

What’s offered

• Development opportunities for all staff
• Training in professional, management, leadership and clinical skills
• Support for work-life balance
• Encouragement to apply on a flexible basis