(*) Endoscopy Booking Officer

The Methodist Church in Britain; England; On-site; GBP 23,000 - 29,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an administrative professional for the Endoscopy team to support waiting list administration, clinic booking, and patient pathway accuracy. You will work flexibly, including evenings and weekends, to ensure the endoscopy unit reception runs smoothly and patient information remains up to date.

The role requires GCSE English and Maths and prior admin experience with data entry, with proficiency in MS Office.

Qualifications

• Previous administration experience with data entry tasks.
• Experience with MS Office software.
• GCSE English and Maths or equivalent.

Responsibilities

• Run waiting list administration to prescribed timetables to meet national waiting time targets.
• Ensure clinical lists are booked correctly and accurately.
• Prepare diagnostic procedures and make patient notes available for admission and unit attendees.
• Work flexibly, including evenings and weekends, to keep the endoscopy unit reception running smoothly.
• Maintain accurate and current patient documentation.
• Complete daily admin tasks, including emails, answerphone messages, storing confidential patient information, triaging and prioritising referrals, post, photocopying leaflets and tracking notes.
• Liaise with the clinical team on pre-assessment, equipment and prescriptions for patients.
• Liaise with senior managers, secretaries, consultants, nursing, the STT team, CNS and GPs.
• Adjust patient clock and/or RTT status so patients sit on the correct pathway.
• Report faults as appropriate.
• Provide support, training and guidance to junior members of the admin team.

Skills

Data entry

Administrative support

Education

GCSE English and Maths

Tools

MS Office

Job description

This administrative post sits in the Endoscopy team at Mid and South Essex NHS Foundation Trust, supporting the clinical team and unit managers. The work centres on waiting list administration, booking clinic lists and keeping patient pathways accurate against national waiting time targets. The role includes flexible working with evenings and weekends in the unit reception, plus training and guidance for junior admin colleagues. No visa sponsorship is available.

What the job involves

• Run waiting list administration to prescribed timetables to meet national waiting time targets
• Ensure clinical lists are booked correctly and accurately
• Prepare diagnostic procedures and make patient notes available for admission and unit attendees
• Work flexibly, including evenings and weekends, to keep the endoscopy unit reception running smoothly
• Maintain accurate and current patient documentation
• Complete daily admin tasks, including emails, answerphone messages, storing confidential patient information, triaging and prioritising referrals, post, photocopying leaflets and tracking notes
• Liaise and organise with the clinical team on pre-assessment, equipment and prescriptions for patients
• Liaise with senior managers, secretaries, consultants, nursing, the STT team, CNS and GPs
• Adjust patient clock and/or RTT status so patients sit on the correct pathway
• Report faults as appropriate
• Provide support, training and guidance to junior members of the admin team

What’s required

Qualifications

• GCSE English and Maths, or equivalent, at a good level

Experience

• Previous administration experience, including data entry

Skills & knowledge

• Experience of working with MS Office software

Nice to have

• Previous NHS experience
• Secretarial or administration experience, or previous waiting list officer experience