Endoscopy Access Administrator (Permanent)

The Methodist Church in Britain; London Borough of Harrow; On-site; GBP 22,000 - 26,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking an Administrative Assistant for the Endoscopy Access Team in London. The role focuses on coordinating waiting lists, handling patient enquiries, and supporting the endoscopy unit and pre-assessment services.

You will work closely with the polyp nurse specialist and GA pre-assessment nurses, providing front-of-house cover and ensuring confidentiality and information governance at every step.

Qualifications

• Hospital administrative experience
• Knowledge of information governance and confidentiality
• Excellent written and verbal communication skills
• Ability to plan and manage own work schedule

Responsibilities

• Co-ordinate and compile waiting lists day to day and add patients to them
• Respond to enquiries by telephone, in person or in writing within agreed time limits
• Handle telephone enquiries empathetically and productively to maintain high patient satisfaction
• Liaise with departments involved in care to keep the patient pathway moving
• Provide front-of-house service when covering Endoscopy reception
• Deal with complaints and problems, referring to supervisors where necessary
• Give expert advice on aspects of patient care within defined boundaries
• Establish and maintain electronic and manual filing systems
• Use designated Endoscopy reporting system and Trust systems
• Support the requirements of the pre-assessment service and the endoscopy unit
• Work with the polyp nurse specialist and general anaesthetic pre-assessment nurses
• Cover other Endoscopy admin team members when required, including on other sites

Skills

Information governance

Communication skills

Time management

Self-motivation

Education

GCSE grade C or above

Tools

Endoscopy reporting system

Trust IT systems

Job description

The post sits in the Endoscopy Access Team at London North West University Healthcare NHS Trust, supporting the administration of the Endoscopy Department. The post holder co-ordinates and compiles waiting lists, adds patients to them and handles telephone enquiries and front-of-house reception. It works closely with the polyp nurse specialist and general anaesthetic pre-assessment nurses, and may cover colleagues on other sites. Hospital administrative experience and knowledge of information governance are needed.

What the job involves

• Co-ordinate and compile waiting lists day to day and add patients to them
• Respond to enquiries by telephone, in person or in writing within agreed time limits
• Handle telephone enquiries empathetically and productively to maintain high patient satisfaction
• Liaise with departments involved in care to keep the patient pathway moving
• Provide front-of-house service when covering Endoscopy reception
• Deal sensitively with complaints and problems, referring them to supervisors where necessary
• Give expert advice on aspects of patient care within defined boundaries
• Establish and maintain electronic and manual filing systems
• Use designated operational practices in the endoscopy reporting system and Trust systems
• Support the requirements of the pre-assessment service and the endoscopy unit
• Work with the polyp nurse specialist and general anaesthetic pre-assessment nurses
• Cover other Endoscopy admin team members when required, including on other sites

Qualifications

• GCSE grade C or above, or equivalent such as O levels

Experience

• Administrative experience in a hospital environment
• Experience of working to and implementing local policies and procedures

Skills & knowledge

• Understanding of information governance and confidentiality
• Excellent professional, confident written and verbal communication, relaying complex information to people at all levels
• Planning and managing own work schedule
• Self-starter with excellent time management and initiative
• Commitment to Trust HEART values: Honesty, Equity, Accountability, Respect, Teamwork

Nice to have

• Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre