(**) Endoscopy Booking Officer

VerseOne Group; Chelmsford; On-site; GBP 21,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an enthusiastic Booking Officer to deliver efficient waiting list administration for the Endoscopy service. You will support the clinical team, Endoscopy Supervisor, Unit Manager, and other divisional managers to meet national targets and ensure high-quality patient care.

The role includes training junior admin staff and ensuring compliant, timely patient administration across evenings and weekends as needed.

Qualifications

• GCSE in English and Maths or equivalent.
• Experience using MS Office software.
• Previous NHS experience preferred.
• Secretarial, administration, and waiting list officer experience.

Responsibilities

• Provide comprehensive waiting list administration to meet prescribed timetables and national targets.
• Ensure booking of lists for the clinical team is accurate.
• Assist with preparation of diagnostic procedures and ensure notes are available for admission.
• Work evenings and weekends as required for smooth Endoscopy unit operations.
• Maintain accurate/current patient documentation.
• Report faults as appropriate.
• Organise referrals, manage paperwork, and triage referrals.
• Liaise with clinical staff regarding pre-assessment, equipment and prescriptions.
• Coordinate with senior management, secretaries, consultants, nursing and GP teams.
• Adjust RTT status to ensure patients follow the correct pathway.

Skills

NHS Experience

Secretarial & Admin

Waiting list officer

Education

GCSE English & Maths

Tools

MS Office

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

We are looking for an enthusiastic administrator to join our Endoscopy team as our new Booking Officer.

You will be a vital member of the Endoscopy Team providing a professional, efficient administrative service to support the Clinical team, Endoscopy Supervisor, Unit Manager, and other divisional Managers to ensure the specialty can deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g., 18-week referral to treatment target, 62-day standard cancer target and DM01 national target. So, ultimately you will be using your admin expertise to help us deliver a consistently high standard of care to all out patients.

You will also get the chance to provide support, training and guidance to junior members of the admin team, with the aim of making the service delivery the best it can be.

Main duties of the job

• Ensure a comprehensive and efficient waiting list administration service is provided with prescribed timetables to meet national waiting time targets
• Ensuring booking of lists for the clinical team is correct and accurate.
• Assist with preparation of the diagnostic procedures and ensure patient’s notes are available for admission and unit attendee's
• Work flexibly incorporating evenings and weekends to ensure the smooth running of the Endoscopy unit reception area.
• Be responsible for maintaining accurate/current patient documentation.
• Be responsible for reporting faults as appropriate.
• To ensure daily tasks are completed, emails, answerphone messages, patient confidential information is stored away, referrals are organized in relevant priority, collecting of paperwork, triaging of referrals, post room, photocopying of leaflets and tracking of notes etc.
• Liaising and organizing with clinical team regarding patients requiring pre-assessment, equipment and prescriptions for patients.
• Liaising with senior management team, secretaries, consultants, nursing, STT team, CNS, GP’s.
• To adjust/amended patients clock and/or RTT status to ensure patient is sitting on the correct pathway.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires

Qualifications

• Good level of education including GCSE in English and Maths or equivalent

Knowledge and Experience

• Experience working with MS Office software.
• Previous NHS Experience
• Secretarial, Administration, previous waiting list officer experience

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.