Endoscopy Booking Administrator

University Hospitals Sussex NHS Foundation Trust; Kemp Town Estate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS Trust in the UK is seeking a motivated Patient Access Coordinator to serve as the main contact for patients and healthcare professionals. The role includes managing appointments, maintaining the Endoscopy waiting list, and ensuring effective communication within the multidisciplinary team. Ideal candidates should possess strong communication skills, a detail-oriented mindset, and the ability to handle sensitive situations. This is a full-time position with hours discussed during the interview.

Qualifications

• Experience in a healthcare setting preferred.
• Ability to handle sensitive information with discretion.
• Competence in engaging with patients professionally and empathetically.

Responsibilities

• Act as the first point of contact for patients and healthcare staff.
• Manage patient waiting lists and appointments accurately.
• Coordinate with clinical teams to organize procedures and admissions.

Skills

Communication

Teamwork

Problem-solving

Attention to detail

Job description

To be the first point of contact for patients, GP's, Consultants, Nursing staff External Agencies, and the multidisciplinary team in regard to any procedure appointment, and enquiry.

To support the Patient Access Manager in the accurate maintenance of the Endoscopy waiting list.

Accountability

• Operational Manager for Gastroenterology/Endoscopy
• Patient Access Manager, An exciting opportunity has arisen to work within the administrative team in the Endoscopy Booking Office. We are looking for an enthusiastic, dynamic and highly motivated individual to work alongside the current booking team to assist in maintaining a high standard of care in a busy operational service environment.

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

Responsibilities

• Receiving referrals and loading patient onto correct patient system waiting list.
• Ability to recognise different types of procedures, their importance and to them book accordingly.
• Dealing with Cancer Pathway referrals as per national and local guidelines, giving instructions and reassurance in a sensitive manner.
• Ensuring the appropriate preparation (prescription medication) and instructions are dispatched to the patients prior to procedure.
• Organising hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced Sedation.
• Initiating and arranging blood tests prior to certain procedures.
• Liaising with GP's and referring Consultants in regard to their patients both verbally, by letter or via e‑mail.
• Booking of support staff e.g. interpreters.
• Attending weekly departmental planning meeting and implementing any necessary list re‑organisation.
• Dealing with challenging and stressful situations when contacting patients at short notice to amend appointments.

This position will be ideal for a passionate team player dedicated to providing the highest level of service expected within this unit. Working in collaboration with both administrative and clinical staff, the post holder will work towards achieving an accurate and detailed knowledge of the department. Duties include liaising with Nurses and Consultants, booking urgent and routine procedures in accordance with our key performance targets; the ability to provide and receive information which may be complex, sensitive or contentious in nature; and the ability to engage in the day to day problems that arise within the unit.

The ideal candidate will work well within a team and be considerate and flexible to cater to the department's needs. The post holder will be self‑motivated and focused to achieve the targets set within the unit.

This is a full‑time post, hours to be discussed in interview.