End User Support

NECSWS; Chippenham; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday

Life assurance

Group Pension Plan 8.5%

Flexible benefits

Job summary

NEC Software Solutions is seeking an End User Support specialist to provide onsite and remote assistance across the UK. You will diagnose, repair, and upgrade desktop hardware, laptops, printers, and mobility devices to ensure optimal workstation performance.

Responsibilities include documenting issues, facilitating secure access for remote staff, and promoting best practices. A customer-focused communicator with Windows 10/11 experience is required, with willingness to learn and adapt.

Qualifications

• Experience providing onsite and remote desktop support.
• Proficient in Windows 10/11 and hardware diagnostics.
• Able to document issues in the Helpdesk system.
• Eligible for UK Security Clearance.
• Strong communication and customer service skills.
• Able to work under pressure and manage time.
• Familiar with Active Directory and M365.

Responsibilities

• Provide onsite and remote technical support for staff in the Chippenham office and wider business.
• Document, track, and monitor issues in the Helpdesk (ISM) to ensure timely resolution.
• Promote best practices across the business (file sharing, encryption, etc.).
• Procure, configure, manage, maintain and develop desktops, laptops, peripherals, mobiles and printers.
• Facilitate secure network access for remote users.
• Provide users with appropriate support and advice.
• Keep up to date with latest technologies.
• Identify opportunities for improvement and suggest changes.

Skills

Technical support

Communication skills

Problem solving

Analytical thinking

Time management

Teamwork

Willingness to learn

Self-motivation

Customer service

Security clearance eligible

Tools

Active Directory

Microsoft Intune/Entra

M365 Suite

Laptop imaging

Hardware troubleshooting

Windows 10/11

Job description

Come join us and make a difference in the world!

The End User Supportrole is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required

Role involves:

• Provide onsite & remote technical support for staff members in the Chippenham office and the wider business
• Document, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution
• Maintain and encourage best practice across the business e.g. file sharing, encryption etc.
• Procure, configure, manage, maintain and develop desktop PC's, laptops, peripherals, mobile technology and printers
• Facilitate secure access to the network for remote users
• Providing users with appropriate support and advice
• Keeping up to date with the latest technologies
• Identify opportunities for improvement and makes constructive suggestions for change.

Qualifications

Work Experience

• Ability to setup and maintain components and peripheral accessories.
• Software and Hardware Troubleshooting
• Windows 10 & 11 experience
• Knowledge of laptop & desktop hardware. (e.g. RAM, SSD/HDD)
• Willingness to learn
• Able to operate with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to maintain professional demeanour under stress
• Able to operate within customer standard operating procedures
• Self-confidence and interpersonal skills
• Analytical and problem-solving skills
• Good communication (both verbal and written) skills
• Planning and organising skills
• Able to operate effectively in a team environment with both technical and non-technical team members
• Must be eligible for UK Security Clearance
• Experience using Active Directory
  • Password resets, account creation
• Experience in laptop imaging & building
• Administration of Microsoft Intune/Entra
• Experience in supporting M365 suite (Word, Excel, Outlook)

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.