End User Support Analyst

UST; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

UST in London is seeking an End User Support Analyst with experience in trading applications to support VIP users in our London office. You will operate at L2/L3, delivering high-touch white glove support focused on trader workflow continuity, rapid restoration, and professional stakeholder management.

You will excel at incident triage, translating technical details into business impact, and maintaining a premium end-user experience for 13 VIP users during key meetings and trading windows.

Qualifications

• Experience supporting trading applications in time-critical settings.
• Strong incident triage around performance and latency.
• Concierge-style engagement with VIP users.
• Ability to support 13 VIP users with extended service expectations.

Responsibilities

• Provide high-touch End User Support at L2/L3 for trading applications.
• Resolve complex issues to restore trader workflow with minimal disruption.
• Manage stakeholders and communicate business impact clearly.
• Maintain premium end-user experience for VIP users during trading windows.

Skills

Trading apps support

Incident triage

VIP support

Stakeholder management

Communication

Tools

Azure/Entra ID

Windows 10/11

MDM / Apple Business Manager

AV/VC support

Job description

Trading Applications- Application Support Analyst- White glove -VIP Support

UST is currently recruiting an End User Support Analyst with experience working with Trading applications who has excellent communication and customers service skills to support VIP users working in our London office.

• Location London
• Fixed Term Contract (6 Month)

About the role

The successful candidate will high-touch one to one white glove End User Support with focus on trader workflow continuity, rapid restoration, and professional stakeholder management.

You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.

What you need:

• Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.
• Strong incident triage around:(application performance and latency symptoms (user perception vs actual service health, profile/session issues, permissions/access and entitlement-related failures, working with app owners)
• Concierge-style engagement: (proactive, calm, discreet, and time-aware)
• Ability to support 13 VIP users with extended service expectations (rapid response and frequent status updates pre-emptive checks before key meetings/trading windows, personal accountability)
• Strong communication discipline:(Translates technical details into business impact language, Professionalism in sensitive environments)

Technical skills

• Trading Application Support-Experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting.
• AV/VC Support- Support for AV, Teams, multi-monitor setups, cameras, mics, docking stations; root-cause troubleshooting.
• Azure/Entra ID Fundamentals- Device identity, authentication flow, Conditional Access awareness, MFA troubleshooting.
• Windows 10/11- Drivers, profiles, performance, printing, BitLocker recovery.
• Mobile Device Support- MDM onboarding, Apple Business Manager, DEP, iOS expertise.