Trading Application Support Engineer

CMC MARKETS PLC; City of Westminster; On-site; GBP 65,000 - 90,000; Full time

Job summary

CMC Markets PLC in London is seeking an experienced Trading Application Support Analyst on a 12-month fixed-term contract to join the IT Production team. You will provide 1st and 2nd line support for trading platforms across web, mobile and API channels, and operate in a follow-the-sun model to maximise availability.

You will monitor live systems with Nagios, Splunk, AppDynamics, Geneos and custom tools, diagnose issues and work with global teams to implement fixes, deployments and DR testing.

Qualifications

• 5+ years' experience in an IT or application support environment.
• 2+ years' experience working with Red Hat Linux or Unix variants, including scripting.
• 2+ years' experience supporting applications such as Java, .NET, Apache or IIS.

Responsibilities

• Providing 1st and 2nd line application support for trading platforms.
• Ensuring maximum availability and performance using a follow-the-sun model.
• Monitoring live systems using Nagios, Splunk, AppDynamics, Geneos and bespoke platforms.
• Responding to alerts and incidents across production and non-production environments.
• Diagnosing issues, implementing fixes and escalating to development teams as required.
• Working with global teams including Development, Infrastructure, DBA, Security, Business Operations and third‑party vendors.
• Supporting releases, deployments and change activities.
• Contributing to monitoring, automation, documentation and support process improvements.
• Participating in DR and BCP testing.
• Rotational shift pattern with some weekend on-call support.
• Collaborating in a truly international team across London and Sydney.

Skills

IT Application Support

Trading Platforms

Scripting

Java

.NET

Apache/IIS

Incident Management

Monitoring Tools

Follow-the-Sun

Team Collaboration

Tools

Nagios

Splunk

AppDynamics

Geneos

Custom Monitoring Tools

Job description

We're looking for an experienced Trading Application Support Analyst on a 12 month FTC to join our IT Production team in London. You'll work in a truly global, follow-the-sun environment, supporting mission-critical trading applications used across web, mobile and API channels. This is a hands-on, high-impact role for someone who enjoys problem-solving, working at pace and collaborating with teams across the business. CMC Markets is a global leader in online trading, trusted by clients worldwide for our award-winning platforms, cutting-edge technology and market expertise. Behind every trade is a highly skilled technology team ensuring our platforms remain stable, performant and available around the clock.What you'll be doing

• Providing 1st and 2nd line application support for CMC Markets' trading platforms
• Ensuring maximum availability and performance using a follow-the-sun support model
• Monitoring live systems using tools such as Nagios, Splunk, AppDynamics, Geneos and bespoke platforms
• Responding to alerts and incidents across production and non-production environments
• Diagnosing issues, implementing fixes where appropriate and escalating to development teams when required
• Working closely with global teams including Development, Infrastructure, DBA, Security, Business Operations and third-party vendors
• Supporting releases, deployments and change activities in line with agreed processes
• Contributing to improvements in monitoring, automation, documentation and support processes
• Participating in DR and BCP testing
• Taking part in a rotational shift pattern, including some weekend on-call support, The opportunity to support high-volume, real-time trading systems used globally
• Exposure to modern monitoring and support tooling in a complex technical estate
• A collaborative, international team culture across London and Sydney
• Ongoing learning, development and career progression opportunities
• A role where your work has a direct impact on platform reliability and client experience
  A proactive, self-motivated mindset with a genuine passion for technology
• 5+ years' experience in an IT or application support environment
• 2+ years' experience working with Red Hat Linux (or other Unix variants), including scripting
• 2+ years' experience supporting applications such as Java, .NET, Apache or IIS

Desirable:

• Experience within the financial services or trading environment
• Knowledge of Windows Server
• Familiarity with ITIL frameworks
• Exposure to market data and the FIX protocol