VIP Trading Apps Support Analyst (End User Concierge)

UST; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

UST in London is seeking an End User Support Analyst with experience in trading applications to support VIP users in our London office. You will operate at L2/L3, delivering high-touch white glove support focused on trader workflow continuity, rapid restoration, and professional stakeholder management.

You will excel at incident triage, translating technical details into business impact, and maintaining a premium end-user experience for 13 VIP users during key meetings and trading windows.

Qualifications

• Experience supporting trading applications in time-critical settings.
• Strong incident triage around performance and latency.
• Concierge-style engagement with VIP users.
• Ability to support 13 VIP users with extended service expectations.

Responsibilities

• Provide high-touch End User Support at L2/L3 for trading applications.
• Resolve complex issues to restore trader workflow with minimal disruption.
• Manage stakeholders and communicate business impact clearly.
• Maintain premium end-user experience for VIP users during trading windows.

Skills

Trading apps support

Incident triage

VIP support

Stakeholder management

Communication

Tools

Azure/Entra ID

Windows 10/11

MDM / Apple Business Manager

AV/VC support

Job description

UST in London is seeking an End User Support Analyst with experience in trading applications to support VIP users in our London office. You will operate at L2/L3, delivering high-touch white glove support focused on trader workflow continuity, rapid restoration, and professional stakeholder management.

You will excel at incident triage, translating technical details into business impact, and maintaining a premium end-user experience for 13 VIP users during key meetings and trading windows.