End-User IT Support Technician — London

WorleyParsons; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

Worley is seeking a Digital Operations Technician to provide deskside IT support across London, Aberdeen or Glasgow. You will handle end-user devices, conference room tech, onboarding, and service requests, working closely with global IT teams to resolve incidents and maintain device readiness.

The role emphasizes independent work, strong troubleshooting, and a customer-first approach in a fast-paced, multi-site environment.

Qualifications

• Experience in deskside, desktop, field, or end user support.
• Hands-on troubleshooting across Windows endpoints and standard business applications.
• Experience providing in person support for onboarding, break/fix, and workplace technology support.
• Familiarity with IT Service Management tools such as ServiceNow.
• Ability to work independently with limited supervision and manage multiple priorities.

Responsibilities

• Provide in person support for desktops, laptops, monitors, peripherals, printers and mobile devices.
• Troubleshoot and resolve hardware, software, device and access related issues for local users.
• Support onboarding, workstation setup, user moves, and day to day break/fix activities.
• Coordinate with regional and global support teams to ensure smooth handling of issues requiring escalation.

Skills

End User Support

Troubleshooting

Onboarding

ITSM processes

Conference room tech

Workstation setup

Smart hands

Vendor coordination

Multi-site support

Customer focus

Windows support

Mobile devices

Tools

ServiceNow

Job description

Worley is seeking a Digital Operations Technician to provide deskside IT support across London, Aberdeen or Glasgow. You will handle end-user devices, conference room tech, onboarding, and service requests, working closely with global IT teams to resolve incidents and maintain device readiness.

The role emphasizes independent work, strong troubleshooting, and a customer-first approach in a fast-paced, multi-site environment.