End-User IT Support Engineer for High-Performance Racing

Raceforce Global; Woking; On-site; GBP 30,000 - 42,000; Full time

Job summary

McLaren Racing is seeking an IT Support professional to ensure end user support runs efficiently across the IT environment. You will resolve technical issues, fulfil user requests, and help deliver technology solutions that support high performance within the Racing organisation.

You will analyse root causes, implement improvements, and build strong relationships with stakeholders while supporting new business solutions and the Technology Roadmap.

Qualifications

• Extensive experience in IT Support within a complex organisation, diagnosing and resolving faults across cross-functional teams.
• Strong knowledge of Microsoft Office 365, Windows 10, Mac OS, Azure AD, Windows Server, HyperV, SSO, SCCM, Group Policy and security technologies.
• Good networking knowledge including VLANs, VPN, DHCP, DNS, LAN, WAN and Cisco Meraki environments.
• Understanding of ITIL and Service Management good practice frameworks, with MCP, MCITP, or CCNA certification desirable.

Responsibilities

• Resolve technical issues and support requests across the end user systems estate, prioritising based on business impact.
• Analyse root causes and implement improvements for responsiveness, consistency and service delivery.
• Build relationships with business stakeholders and suppliers as IT representative for technology initiatives.
• Drive technical enhancements, support new business solutions, and contribute to the Business Technology Roadmap.

Skills

IT Support

Education

MCP/MCITP/CCNA (desirable)

Tools

Office 365

Windows 10

Mac OS

Azure AD

Windows Server

Hyper-V

SSO

SCCM

Group Policy

Security technologies

VLANs

VPN

DHCP

DNS

LAN

WAN

Cisco Meraki

Job description

McLaren Racing is seeking an IT Support professional to ensure end user support runs efficiently across the IT environment. You will resolve technical issues, fulfil user requests, and help deliver technology solutions that support high performance within the Racing organisation.

You will analyse root causes, implement improvements, and build strong relationships with stakeholders while supporting new business solutions and the Technology Roadmap.