IT Support

McLaren Automotive Limited; Woking; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

McLaren Automotive Limited in the United Kingdom seeks an experienced IT Support specialist to deliver reliable end user support across a demanding environment. You will resolve issues, fulfil requests, and help implement technology solutions that enable high performance for the racing organisation.

You will diagnose complex faults, manage tickets by business impact, and work with stakeholders and suppliers to realise improvements and roadmaps that drive the Business Technology function forward.

Qualifications

• Experience diagnosing and resolving complex faults across a large IT estate.
• Strong knowledge of Microsoft 365, Windows, MacOS, AD and security tech.
• Familiarity with ITIL and service management practices desirable.

Responsibilities

• Resolve end user issues and requests, prioritising by business impact.
• Analyze root causes and implement improvements for faster delivery.
• Build relationships with stakeholders and act as IT representative.
• Support new business solutions and contribute to roadmap initiatives.

Skills

Customer-focused

Problem solving

Communication

Education

ITIL knowledge (certified preferred)

MCP/MCITP/CCNA desirable

Tools

Office 365

Windows 10

Mac OS

Azure AD

Windows Server

Hyper-V

SSO

SCCM

Group Policy

Security technologies

Cisco Meraki

VLANs

VPN

DHCP

DNS

LAN/WAN

Job description

This role is responsible for ensuring end user support operates efficiently and reliably across the IT environment. Supporting the delivery and continual improvement of end user systems, you will resolve technical issues, fulfil user requests, and help deliver technology solutions that support high performance across the Racing organisation.

What You'll Do

• Resolve technical issues and support requests across the end user systems estate, ensuring priorities are managed based on business impact.
• Analyse root causes and implement improvements that enhance responsiveness, consistency, and service delivery.
• Build strong relationships with business stakeholders and suppliers while acting as an IT representative for key technology initiatives.
• Drive technical enhancements, support new business solutions, and contribute to the Business Technology Roadmap.

Company Description

High performance isn't a given. It’s built on standards.
Standards that have driven McLaren for over 60 years.
And if you’re ready for the challenge, that standard is yours to own.
Burning enthusiasm. Constant improvement. The thrill in the pursuit of better.
That’s how we build a legacy. And how you build a career here.
Because racing isn’t just something we do. It’s who we are.
We are racers.
Are you?

Qualifications

What You'll Bring

• Extensive experience in IT Support within a complex organisation, including diagnosing and resolving complex technical faults across cross-functional teams.
• Strong knowledge of Microsoft Office 365, Windows 10, Mac OS, Azure AD, Windows Server, HyperV, SSO, SCCM, Group Policy, and Security technologies.
• Good networking knowledge, including VLANs, VPN, DHCP, DNS, LAN, WAN, and Cisco Meraki environments.
• Understanding of ITIL and Service Management good practice frameworks, with MCP, MCITP, or CCNA certification desirable.

Personal Attributes

Ability to build and maintain strong relationships with customers, peers, and stakeholders. Strong verbal and written communication skills with a customer-focused approach in high-pressure environments. Calm, organised, and effective at problem solving, with the ability to prioritise tasks and manage expectations. Confident in absorbing technical information and communicating clearly with both technical and non-technical audiences.

Additional Information

Success in racing comes from bringing together talented people with different skills, perspectives and experiences. We're committed to building an inclusive environment where everyone feels supported and empowered to deliver their best work.

Every role has the potential to drive high performance. You'll be part of a team united by a shared ambition to push boundaries and embody our racing mindset. We invest in our people through opportunities to develop and grow, creating an environment where individuals and teams can thrive.
Alongside a range of wellbeing initiatives and development opportunities, we're committed to helping you build a rewarding career and make your mark at McLaren Racing.