End User IT Experience Specialist

OSB Group; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial institution is looking for an IT Support professional to join their End User Experience Team based in Crawley. The candidate will resolve incidents and fulfil Service Requests reported to IT, managing customer interactions and supporting IT administrative tasks. Strong knowledge of Active Directory and experience in troubleshooting hardware and software issues are essential. This role promises a dynamic environment where IT solutions directly impact the wider business operations.

Qualifications

• Experience in an IT support role with customer-facing support experience.
• Strong knowledge of ITIL processes and Active Directory.
• Experience troubleshooting hardware, software, and network issues.

Responsibilities

• Ensure incidents are resolved timely through ServiceNow.
• Facilitate Joiners, Movers, and Leavers with necessary equipment and access.
• Manage IT administrative tasks like stock and disposal of equipment.
• Participate in asset management and mobile device management processes.
• Ensure Service Requests meet SLAs and keep users informed.

Skills

Customer service support

Active Directory

ITIL Incident Management

Troubleshooting hardware/software/network issues

Tools

ServiceNow

Job description

A financial institution is looking for an IT Support professional to join their End User Experience Team based in Crawley. The candidate will resolve incidents and fulfil Service Requests reported to IT, managing customer interactions and supporting IT administrative tasks. Strong knowledge of Active Directory and experience in troubleshooting hardware and software issues are essential. This role promises a dynamic environment where IT solutions directly impact the wider business operations.