End User Computing Specialist

New Look; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

40% staff discount

Friends & family discount

Private pension

Virtual GP

Life assurance

Extra leave

Birthday day off

Cycle2Work

Discount platform access

Job summary

New Look seeks an IT professional to support end-user computing across desktops, laptops, scanners and printers. You will configure and maintain devices, install software, manage licenses, and provide user support to keep colleagues productive.

You’ll work with Microsoft 365 tools, Exchange and Intune, following ITIL processes for incident and change management. A degree in IT or relevant experience is required.

Qualifications

• Degree in IT or relevant experience.
• Knowledge of IT infrastructure (hardware, networks, OS).
• CompTIA qualification preferred.
• Experience with Microsoft products (Exchange, Intune, Entra, Teams Admin, M365).
• Knowledge of ITIL environment.

Responsibilities

• Provide second-line support for end-users, troubleshooting hardware, software and network issues.
• Configure, deploy and maintain end-user devices meeting company standards.
• Install, update and manage software applications and licenses.
• Log, track and resolve incidents in the IT service management system.
• Create and maintain user documentation and deliver training on IT resources.
• Implement security policies on end-user devices including antivirus and access controls.
• Collaborate with IT teams to ensure seamless integration of end-user computing.
• Maintain asset records and coordinate hardware refresh programs.
• Provide remote support to users across locations.

Skills

End-user support

IT infrastructure knowledge

Licensing compliance

Microsoft 365 familiarity

Education

Degree in IT or relevant experience

Tools

Exchange

Intune

Entra

Teams Admin

M365

Job description

New Look seeks an IT professional to support end-user computing across desktops, laptops, scanners and printers. You will configure and maintain devices, install software, manage licenses, and provide user support to keep colleagues productive.

You’ll work with Microsoft 365 tools, Exchange and Intune, following ITIL processes for incident and change management. A degree in IT or relevant experience is required.