End User Computing Analyst

New Look; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

40% staff discount

Friends & family discount

Private pension

Virtual GP

Life assurance

Extra leave

Birthday day off

Cycle2Work

Discount platform access

Job summary

New Look seeks an IT professional to support end-user computing across desktops, laptops, scanners and printers. You will configure and maintain devices, install software, manage licenses, and provide user support to keep colleagues productive.

You’ll work with Microsoft 365 tools, Exchange and Intune, following ITIL processes for incident and change management. A degree in IT or relevant experience is required.

Qualifications

• Degree in IT or relevant experience.
• Knowledge of IT infrastructure (hardware, networks, OS).
• CompTIA qualification preferred.
• Experience with Microsoft products (Exchange, Intune, Entra, Teams Admin, M365).
• Knowledge of ITIL environment.

Responsibilities

• Provide second-line support for end-users, troubleshooting hardware, software and network issues.
• Configure, deploy and maintain end-user devices meeting company standards.
• Install, update and manage software applications and licenses.
• Log, track and resolve incidents in the IT service management system.
• Create and maintain user documentation and deliver training on IT resources.
• Implement security policies on end-user devices including antivirus and access controls.
• Collaborate with IT teams to ensure seamless integration of end-user computing.
• Maintain asset records and coordinate hardware refresh programs.
• Provide remote support to users across locations.

Skills

End-user support

IT infrastructure knowledge

Licensing compliance

Microsoft 365 familiarity

Education

Degree in IT or relevant experience

Tools

Exchange

Intune

Entra

Teams Admin

M365

Job description

The Role:

You will be responsible for the provision and maintenance of end user computing e.g., desktops, laptops, scanners, printers, collaboration tools, mobile devices, and any other peripherals used by colleagues. This includes providing the required hardware/software and ongoing support to all devices

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years' service).
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you'll be doing:

End User Computing

• Provide Technical Support: Offer second-line support for end-users, troubleshooting and resolving hardware, software, and network issues across desktops, laptops, and mobile devices.
• Manage End-User Devices: Configure, deploy, and maintain end-user computing devices, ensuring they meet company standards and user needs.
• Software Installation & Management: Install, update, and manage software applications, including managing licenses and ensuring compliance with company policies.
• Incident Management: Log, track, and resolve incidents in the IT service management system, escalating issues to higher-level support when necessary.
• User Training & Documentation: Create and maintain user documentation and provide training on the use of IT resources and tools to improve user productivity and minimize downtime.
• Security Compliance: Implement and enforce security policies on end-user devices, including antivirus management, encryption, and access controls.
• Collaboration with IT Teams: Work closely with other IT teams to ensure seamless integration and support of end-user computing environments.
• Asset Management: Maintain accurate records of hardware and software inventory, tracking asset life cycles and coordinating hardware refresh programs.
• Remote Support: Provide remote support to users in different locations, ensuring consistent and reliable IT services for all end-users.
• Continuous Improvement: Identify and suggest improvements to processes, tools, and technologies to enhance the efficiency and effectiveness of end-user computing services.

Who you are:

• A degree in IT or relevant experience e.g., IT and/or customer services function
• Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks, etc.)
• A vocational qualification such as CompTIA (preferable)
• Knowledge of Microsoft products e.g., Exchange, Intune, Entra, Teams Admin, M365 and operating systems
• Knowledge of an ITIL based environment.