IT/Desktop Support Engineer

Flying Colours Consultancy Limited; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Flying Colours Consultancy Limited is seeking an IT Support Administrator with broad expertise across Microsoft 365, Intune, SharePoint and virtualization technologies. The role covers end-to-end admin of Windows and MacOS environments, AD/Azure AD user and device management, and remote end-user support using modern tools.

You will work on SCCM-based deployments, Citrix virtualization, VPN configurations, and cross-platform mobile workspace management in a corporate setting.

Qualifications

• Extensive experience administering Intune, SharePoint and Office 365 services.
• Strong skills in AD/Azure AD, MDM/EMM, and cross-platform OS support.
• Proven ability to manage remote support tools and virtualization tech.

Responsibilities

• Manage and maintain Microsoft Intune for mobile device management and application management.
• Administer SharePoint sites, document libraries, lists, and permissions.
• Monitor and manage Office 365 services via admin console.
• Utilize SCCM for software deployment, patch management, and inventory.
• Provide remote end-user support using TeamViewer/AnyDesk/Windows Remote Assistance.
• Familiarity with Citrix XenApp/XenDesktop for virtualization and remote access.
• Configure and maintain VPNs for secure remote access.
• Build and deploy workstations using SCCM with PXE or Intune enrollment.
• Support Android and iOS devices in an enterprise environment.
• Provide Windows and MacOS hardware/software troubleshooting.
• Manage users/devices in AD/Azure AD, GPOs, and group policies.
• Use ServiceNow/Jira for incident management and service requests.
• Manage virtual machines with VMware and Windows Server/AD.
• Maintain Azure AD, SQL clusters, backups, LAN/WLAN, proxies and firewalls.

Skills

Intune management

SharePoint administration

Office 365 admin

Azure Active Directory

Windows & MacOS support

Remote desktop support

Education

Microsoft 365 Certification

Tools

SCCM

Citrix XenApp/XenDesktop

VMware

TeamViewer

AnyDesk

Windows Remote Desktop

Intune

Active Directory

Job description

We are seeking a highly skilled and experienced IT Support Administrator to join our team. The ideal candidate will have a comprehensive understanding and operational experience across various IT domains, including but not limited to Intune, SharePoint, VPN client; MS Defender; BitLocker, O365/Teams admin console, SCCM, remote desktop solutions, Citrix, VPNs, workstation building, mobile environments (Android and iOS), Windows and MacOS support, meeting rooms technology , users or devices management in AD or Azure-AD, and ticketing tools.

Responsibilities:

• Manage and maintain Microsoft Intune for mobile device management and application management.
• Administer SharePoint sites, document libraries, lists, and permissions to ensure effective collaboration.
• Monitor and manage Office 365 services, including Exchange Online, SharePoint Online, and Teams, through the admin console.
• Utilize Microsoft System Center Configuration Manager (SCCM) for software deployment, patch management, and inventory tracking.
• Provide remote support to end-users using tools like TeamViewer, AnyDesk, Windows Remote Assistance, and Windows Remote Desktop.
• Demonstrate familiarity with Citrix technologies, including XenApp and XenDesktop, for virtualization and remote access solutions.
• Configure and maintain virtual private networks (VPNs) for secure remote access to corporate networks.
• Build and deploy workstations using SCCM with PXE Protocol or Intune enrollment process.
• Support Android and iOS devices in an enterprise environment, including configuration and troubleshooting.
• Provide technical support for both Windows and MacOS environments, including hardware and software troubleshooting.
• Manage users and devices in Active Directory (AD) or Azure Active Directory (Azure AD), including user accounts, groups, and group policy objects (GPOs).
• Utilize ticketing tools such as ServiceNow, EasyVista, or Jira for incident management and service request fulfillment.
• Configure and manage virtual machines using VMWare and Microsoft Windows Server / AD.
• Maintain Azure AD, Microsoft SQL Cluster, Veeam Backup, LAN/WLAN, Proxies, and Firewalls.
• Provide support for virtualization, clustering, backup solutions, and network infrastructure as needed.