End User Computing Engineer - 2nd Line IT Deployment

The Royal Orthopaedic Hospital NHS Foundation Trust; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an experienced Digital End User Computing Engineer (NHS AfC: Band 5). You will provide 2nd line end-user computing support, handle BAU and project work, and contribute to cyber security and desktop management across the IT estate.

You will work with Horizon View, AppSense, App-V, Microsoft AD and MDM, delivering reliable front-line support and engaging with business users face-to-face.

Qualifications

• GCSEs in Maths and English and a degree in Computer Science or equivalent.
• MCSA Windows 10 certification or equivalent experience.
• ITIL Foundation qualification.
• Understanding of VMware virtual Server/VDI environment.

Responsibilities

• Deliver 2nd line support and contribute to projects.
• Liaise with IT Service Desk, Infrastructure and 3rd parties for task resolution.
• Respond to service desk tickets efficiently and timely.
• Utilise remote management tools for complex issues.
• Manage and support Horizon View, AppSense, App-V, AD and MDM environments.
• Handle change/problem/incidents and escalate to Technical Services Manager - EUC.
• Provide cyber security, vulnerability scanning, OS hardening and encryption of desktops.

Skills

2nd line support

Windows 11

Active Directory

MDM

Networking basics

Patch Management

Education

GCSE Maths & English

Bachelor's degree in Computer Science or equivalent

Microsoft MCSA Windows 10

ITIL Foundation

Tools

Horizon View

AppSense

App-V

Manage Engine EPC

MDM

Job description

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an experienced Digital End User Computing Engineer (NHS AfC: Band 5). You will provide 2nd line end-user computing support, handle BAU and project work, and contribute to cyber security and desktop management across the IT estate.

You will work with Horizon View, AppSense, App-V, Microsoft AD and MDM, delivering reliable front-line support and engaging with business users face-to-face.