Digital End User Computing Engineer

ROHFT Careers; Birmingham; Sur place; GBP 38 000 - 48 000; Plein temps

Résumé du poste

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an experienced End User Computing Engineer to provide 2nd line support for end-user computing and to back IT service desk services.

You will deliver projects, manage base images and liaise with Service Desk, Infrastructure and 3rd parties to resolve tasks and incidents, while applying cyber security practices across desktops.

Qualifications

• Experience delivering 2nd line IT support for end-user computing.
• Experience with desktop imaging and deployment projects.
• Ability to liaise with IT service desks, infrastructure and vendors.

Responsabilités

• Provide 2nd Level support for BAU end-user computing.
• Deliver projects and manage base images.
• Coordinate with IT Service Desk, Infrastructure and 3rd parties.
• Respond to tickets promptly and maintain service quality.
• Support cyber security tasks and OS hardening.

Connaissances

2nd line support

Face-to-face support

IT service desk liaison

Cyber security basics

Problem solving

Outils

Horizon View

AppSense

App-V

Microsoft AD

ManageEngine EPC

MDM

Description du poste

Looking for experienced and reliable End User Computing Engineer to provide ongoing support for Digital Deployment and to support ROH IT Service desk Services. Supporting all 2nd line end-user computing functions, end-user services and systems. You will be working as front-line support and engaging with business users face to face and respond to Tickets raised. In this varied role you will find yourself involved in a mix of “business as usual” support, project based work and continuous improvement of IT infrastructure across teams.

• Along with providing 2nd Level support for BAU team the principal activity will be delivering projects and managing base images.
• Liaise with IT Service Desk, Infrastructure and 3rd Parties where appropriate for resolution of tasks, requests and incidents.
• Respond to support requests logged on the service desk system in an efficient and timely manner.
• Utilise the Trust’s Remote Management software to assist with remedial work when dealing with complex issues.
• Manage & support multiple technologies: (Horizon view, AppSense, App-V, Microsoft AD, Manage Engine EPC, MDM etc…).
• Manage all change/problem/incidents and escape any issues Technical Services Manager - EUC.
• Provide Cyber Security, vulnerability scanning, application and OS hardening and encryption of desktop devices.

Secondary Tasks

• You'll be performing analysis, diagnostics and problem resolution independently; evaluating and testing hardware and software; supporting and troubleshooting office automatons tools, peripherals and data network connectivity.
• Assist in the receipt, testing and pre-deployment configuration of IT desktop devices (PCs, printers and other equipment), including asset labelling and security marking.
• Assist in the periodic audit of IT assets and associated records.
• Maintenance of IT desktop devices in order to minimise the disruption caused by deterioration and failure.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we’re always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

For further details / informal visits contact: Name: Daniel Bayliss Job title: Deputy Head of Technical Services Email address: [e-mail] Telephone number: 01218273818