Digital 2nd Line IT Support Engineer – On-Call & Remote

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 28,000 - 38,000; Full time

Job summary

East and North Hertfordshire NHS Trust is recruiting a Digital 2nd Line Support Engineer to maintain high-level desktop and end-user compute support, covering hardware and software, remotely and on-site as required.

The role involves contributing to a 24x7x365 IT on-call rota, installing and configuring OS and applications, troubleshooting, liaising with suppliers, and helping colleagues by sharing best practices.

Qualifications

• High level of technical competence or specialty and strong analytical skills.
• Ability to convey technical ideas to staff and management.

Responsibilities

• Provide on-site and remote technical support for desktop and end-user compute environment.
• Install and configure operating systems, software, and peripherals; manage network connectivity.
• Troubleshoot hardware and software faults and liaise with suppliers.

Job description

East and North Hertfordshire NHS Trust is recruiting a Digital 2nd Line Support Engineer to maintain high-level desktop and end-user compute support, covering hardware and software, remotely and on-site as required.

The role involves contributing to a 24x7x365 IT on-call rota, installing and configuring OS and applications, troubleshooting, liaising with suppliers, and helping colleagues by sharing best practices.