Digital End User Computing Engineer

The Royal Orthopaedic Hospital NHS Foundation Trust; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an experienced Digital End User Computing Engineer (NHS AfC: Band 5). You will provide 2nd line end-user computing support, handle BAU and project work, and contribute to cyber security and desktop management across the IT estate.

You will work with Horizon View, AppSense, App-V, Microsoft AD and MDM, delivering reliable front-line support and engaging with business users face-to-face.

Qualifications

• GCSEs in Maths and English and a degree in Computer Science or equivalent.
• MCSA Windows 10 certification or equivalent experience.
• ITIL Foundation qualification.
• Understanding of VMware virtual Server/VDI environment.

Responsibilities

• Deliver 2nd line support and contribute to projects.
• Liaise with IT Service Desk, Infrastructure and 3rd parties for task resolution.
• Respond to service desk tickets efficiently and timely.
• Utilise remote management tools for complex issues.
• Manage and support Horizon View, AppSense, App-V, AD and MDM environments.
• Handle change/problem/incidents and escalate to Technical Services Manager - EUC.
• Provide cyber security, vulnerability scanning, OS hardening and encryption of desktops.

Skills

2nd line support

Windows 11

Active Directory

MDM

Networking basics

Patch Management

Education

GCSE Maths & English

Bachelor's degree in Computer Science or equivalent

Microsoft MCSA Windows 10

ITIL Foundation

Tools

Horizon View

AppSense

App-V

Manage Engine EPC

MDM

Job description

Employer The Royal Orthopaedic Hospital NHS Foundation Trust Employer type NHS Site The Royal Orthopaedic Hospital Town Birmingham Salary £32,073 - £39,043 per annum Salary period Yearly Closing 27/10/2026 23:59

Digital End User Computing Engineer

NHS AfC: Band 5

Job overview

Looking for experienced and reliable End User Computing Engineer to provide ongoing support for Digital Deployment and to support ROH IT Service desk Services. Supporting all 2nd line end-user computing functions, end-user services and systems. You will be working as front-line support and engaging with business users face to face and respond to Tickets raised. In this varied role you will find yourself involved in a mix of "business as usual" support, project based work and continuous improvement of IT infrastructure across teams.

Main duties of the job

• Along with providing 2nd Level support for BAU team the principal activity will be delivering projects and managing base images.
• Liaise with IT Service Desk, Infrastructure and 3rd Parties where appropriate for resolution of tasks, requests and incidents.
• Respond to support requests logged on the service desk system in an efficient and timely manner.
• Utilise the Trust’s Remote Management software to assist with remedial work when dealing with complex issues.
• Manage & support multiple technologies: (Horizon view, AppSense, App-V, Microsoft AD, Manage Engine EPC, MDM etc…).
• Manage all change/problem/incidents and elevate any issues Technical Services Manager - EUC.
• Provide Cyber Security, vulnerability scanning, application and OS hardening and encryption of desktop devices.

Secondary Tasks

• You’ll be performing analysis, diagnostics and problem resolution independently; evaluating and testing hardware and software; supporting and troubleshooting office automatons tools, peripherals and data network connectivity.
• Assist in the receipt, testing and pre-deployment configuration of IT desktop devices (PCs, printers and other equipment), including asset labelling and security marking.
• Assist in the periodic audit of IT assets and associated records.
• Maintenance of IT desktop devices in order to minimise the disruption caused by deterioration and failure.

Working for our organisation

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

Detailed job description and main responsibilities

Please see attached JD/PS

Person specification

Qualifications and Training

• GCSE in Maths and English Bachelor's degree in computer science or equivalent work experience.
• Microsoft MCSA Windows 10 certification or equivalent work experience
• Recognised ITIL Foundation qualification
• Understanding of the VMware virtual Server/VDI environment.

Experience

• Significant experience of desktop management in an IT professional service environment
• Solid experience of delivering 2nd line support
• Good experience in Windows 11 operating environments.
• Good Experience with MDM and image deployment
• Patch Management (Manage Engine)
• User management (Active Directory, File services, printing)
• Support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
• Networking (Understanding of fundamentals of networking, DHCP, DNS, TCP/IP address routing (etc.)

Knowledge

• Familiar with standard Service Management tools
• Good understanding of ITIL process (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management.
• Good Working Knowledge of Microsoft office, Office 365
• Working knowledge of Antivirus and security eg MDE, BitLocker & MDE
• Understanding of the window software installation process
• High level of diagnostic and fault-finding knowledge/skills and a broad range of IT knowledge/experience
• Good working knowledge of Active directories and Group policies
• Working Knowledge of Microsoft Desktop Operating Systems, Windows server 2019/22/25, Windows 11
• Understanding of Microsoft networking environment

Employer certification / accreditation badges